Can I return this product?


You can return this product for a refund only if returned on the spot. You can return this product ONLY if you have received the wrong product, in case of electronic-the item does not turn ON or if the item has been damaged. You cannot return it if you change your mind.



How to return this product?

You can request a return by calling Customer Service at 0700 000 990 / 0711 011 011



What are the required conditions?


Please see below conditions for your return request to be accepted:


Please see below conditions for your return request to be accepted: - product must remain sealed, if existing

- product is still in its original packaging

- product is in its original condition and unused

- product is not further damaged


Please NOTE that the products in your possession are your responsibility until they are picked up by our driver or you have dropped them off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so please take proper care of the products you might want to return!



What are the next steps?


Once you have submitted your return request, we will contact you within 48 hours to arrange retrieval. You will also have the choice to deliver yourself the product to one of our pickup Stations.


Once the product retrieved, we will proceed to examination.

- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.

- If examination conclusive and conditions above respected, we will proceed to refund your money or replace the product.