JUMIA: EVERY THING FOR EVERY SPACE
YOUR ONE-STOP SHOP FOR HOME & LIVING
- A wide selection of styles and brands
- Online for 24/7 access from your home or office
EXCEPTIONAL CUSTOMER CARE
- Secure payment using mobile payment (Mpesa, Airtel Money, YuCash) or cash on delivery (in select urban areas)
- Fast and free delivery between 8.30am and 5pm, Monday to Friday and Saturdays from 10am to 2pm, plus return options
- Telephonic and online Customer Care
A WORLD-CLASS ONLINE SHOPPING EXPERIENCE
- All the information you need to make informed buying decisions
- Every item includes customer ratings, style and colour details, dimensions, delivery times and high quality photographs
Easy to navigate
Our online store is well laid out and simple to use. During your first visit to Jumia or when searching for a specific item, our customers are guided through the shop step by step to complete their purchase quickly and conveniently.
Safe and secure shopping
Once your desired items are in your shopping cart, customers can choose between the various secure payment options. Payment can easily be made by Cash on delivery, mobile payment (Mpesa, Airtel Money, YuCash). After a successful purchase, shoppers are informed about the current status of their order. Each customer receives a tracking number with which they can follow up their order until delivery.
Fast and free delivery
Our orders take priority and get delivered to you as soon as possible, often the next day! Sometimes, things happen that are out of our control, so it may take a bit longer. Please allow up to a maximum of 15 days to receive your purchase, keeping in mind, we're bringing you the best international product(s), which take time to get to us. Customers don’t pay for the delivery of their orders! Unlike other online stores, there is no minimum order value. No matter how much the product costs, delivery is always free of charge. Delivery takes place between 8.30am and 5pm, Monday to Friday and Saturday from 10am to 2pm.
Comprehensive and personal service
Our customers and clients can call us on 0723 705 866 , 0734 898 944 or email our Customer Service team at [email protected] . We are here to support you! We offer an extensive range of services to our customers - personal, professional and fast.
Jumia offers you a wide variety of both local and international brands without the hassle of going to the shops. Our styles are extensive – our buyers have made sure we have everyone covered!