What is Jumia Guarantee?

What do you mean by 90 day cover ?

What does it cover?

How do I submit my guarantee claim?

How long will it take Jumia to collect the item?

Can my claim be invalid/rejected ?If my returned product is not validated for replacement or refund, how do I get informed?

How long will the entire process take when i launch my complaint?

What if I do not have proof of purchase?

What if the item is no longer in stock?

What happens when there is a price increment on the returned product?

I purchased an item but it’s not covered by Jumia Guarantee what happens?

What happens after the 3 months cover?

How do i view the Jumia Guarantee Certificate?


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