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Delivery Timelines and Cities
Zone A (e.g. Nairobi)
Zone B (e.g. Mombasa, Kisumu, Eldoret)
Zone C,D & E (e.g. Machakos, Lamu, Mandera)
Pick Up Stations
1 - 4
2 - 4
*If order placed before 3pm.
is available only for items with the Logo. Click here for more information
Delivey times are expressed in business days, which do not include weekends or public holidays. Nevertheless, we do attempt delivery on Saturdays.
The delivery timeline for international orders is 14-21 days.
WOMEN'S SIZE GUIDE
Jumia brand sizes are designed to fit to the following body measurements. Some brands may vary from these measurements but you can still use them as a guide.
Sizing Disclaimer: Due to international footwear sizing guidelines, it is possible that some items will have packaging labelled according to US or EU sizing conventions. Please be sure to try on the item to confirm the incorrect size before returning the item to us. Visit our returns policy page for information on how to return an incorrect item.
WOMEN'S CLOTHING - DRESSES, SKIRTS, TOPS, SHIRTS, JACKETS, TROUSERSHow to measure
DENIM SIZE CONVERSIONHow to measure
SINGLE SIZE AND MATCHING MEASUREMENTSHow to measure
DUAL SIZE AND MATCHING MEASUREMENTSHow to measure
MATERNITY CLOTHINGHow to measure
DUAL SIZED SWIMWEARHow to measure
BRA SIZINGHow to measure
|DORRIS AND MORRIS||12M||75 - 80CM|
|18M||80 - 85 M|
|24M||85 - 90CM|
|6X||116-122CM||6-7YRS||Kid Girls Size|
|7X||122-128CM||7-8YRS||Kid Boys Size|
|Label Name||US||EU||WAIST "||INSEAM "|
|Forever Young Junior||US||EU|
Measure under the arms at the fullest part around the bust horizonatly.
Measure around the natural waistline.
With the feet together measure around fullest part.
4. INSIDE LEGS
In bare feet take the measurement from the top of the inside leg and measure down the inside leg to the floor.
With bare feet together measure from the top ot the head to the floor.
6. SKIRT LENGTH
Measure from natural waist line to the knee.
For hygienic reasons, the above product can ONLY be replaced/refunded, if returned on spot of receiving your original order ONLY if you have received the wrong product as in colour or size (did not receive the size you requested for) or the item has been damaged.
If the product is "shipped from Overseas"?
How to return this product?
You can return this product for a refund, if returned on the spot of receiving your original order. You can return this product ONLY if you have received the wrong product or if the item has been damaged. You cannot return the product if you change your mind or you don't like the product. For more information, please visit our FAQ on "Shipped from Overseas products"
Kindly contact our customer care here for assistance.
What are the required conditions?
Please see below conditions for your return request to be accepted:
- product must remain sealed, except if the product is defective or damaged
- product is still in its original packaging, except if the product is damaged or has missing parts
- product is in its original condition and unused
- product is not damaged except if the product is defective
- product label is still attached except if this is the reason for the return
- product is complete (freebies, accessories, original packaging), except if it has missing parts
- product's original packaging is in good condition
Please NOTE that the products in your possession are your responsibility until they are picked up by our driver or you have dropped them off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so please take proper care of the products you might want to return!
What are the next steps?
Once you have submitted your return request, we will contact you within 48 hours to arrange retrieval. You will also have the choice to deliver yourself the product to one of our pickup Stations.
Once the product retrieved, we will proceed to examination.
- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
- If examination conclusive and conditions above respected, we will proceed to refund your money or replace the product.