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Delivery Timelines and Cities
Zone A (e.g. Nairobi, Rongai, Thika)
1 - 1
2 - 7
Zone B (e.g. Mombasa, Kisumu, Eldoret)
2 - 3
3 - 8
Zone C,D & E (e.g. Machakos, Lamu, Mandera)
2 - 5
3 - 11
Pick Up Stations
1 - 4
2 - 5
is available only for items with the Logo. Click here for more information
Delivey times are expressed in business days, which do not include weekends or public holidays. Nevertheless, we do attempt delivery on Saturdays.
WOMEN'S SIZE GUIDE
Jumia brand sizes are designed to fit to the following body measurements. Some brands may vary from these measurements but you can still use them as a guide.
Sizing Disclaimer: Due to international footwear sizing guidelines, it is possible that some items will have packaging labelled according to US or EU sizing conventions. Please be sure to try on the item to confirm the incorrect size before returning the item to us. Visit our returns policy page for information on how to return an incorrect item.
WOMEN'S CLOTHING - DRESSES, SKIRTS, TOPS, SHIRTS, JACKETS, TROUSERSHow to measure
DENIM SIZE CONVERSIONHow to measure
SINGLE SIZE AND MATCHING MEASUREMENTSHow to measure
DUAL SIZE AND MATCHING MEASUREMENTSHow to measure
MATERNITY CLOTHINGHow to measure
DUAL SIZED SWIMWEARHow to measure
BRA SIZINGHow to measure
|DORRIS AND MORRIS||12M||75 - 80CM|
|18M||80 - 85 M|
|24M||85 - 90CM|
|6X||116-122CM||6-7YRS||Kid Girls Size|
|7X||122-128CM||7-8YRS||Kid Boys Size|
|Label Name||US||EU||WAIST "||INSEAM "|
|Forever Young Junior||US||EU|
Measure under the arms at the fullest part around the bust horizonatly.
Measure around the natural waistline.
With the feet together measure around fullest part.
4. INSIDE LEGS
In bare feet take the measurement from the top of the inside leg and measure down the inside leg to the floor.
With bare feet together measure from the top ot the head to the floor.
6. SKIRT LENGTH
Measure from natural waist line to the knee.
You can return this product for a refund, within 7 days after receiving your original order ONLY if you have received the wrong product.
If you change your mind, or receive a damaged product, a return will be allowed if sent back with the rider during the time of delivery (return on the spot).
How to return this product?
You can request a return by calling Customer Service at 0700 000 990
What are the required conditions?
Please see below conditions for your return request to be accepted:
- product is still in its original packaging
- product is in its original condition and unused
- product is not damaged
- product label is still attached
If you wish to return underwear, swimwear, please do not remove the original wrapping for hygiene reasons.
The products in your possession are your responsibility until they are picked up by our driver or you have dropped it off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!
What are the next steps?
Once your return request done, we will contact to arrange retrieval of the product. You will also have the choice to deliver yourself the product to one of our pickup Stations.
Once the product retrieved, we will proceed to examination.
- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
- If examination conclusive and conditions respected, we will proceed to refund within maximum 14 business days post retrieval product.