What is Jumia Mall?
Jumia Mall is your one stop shop for leading international and local brands, top-rated online brands and authorized brand distributors.
What is a Jumia Mall Store?
A Jumia Mall Store is the official and certified store of a brand on Jumia, supplied either by its official distributor, by the brand itself or by Jumia.
Why should i shop from Jumia Mall?
We certify that all products available on Jumia Mall are from the brands official stores or authorised distributors.
We offer official local brand warranty on all electronics
Still not satisfied? We give an Easy 15 Day free return
You also get to enjoy faster delivery with Jumia express
How can I identify Jumia Mall product in the website?
You can identify Jumia Mall products by a red badge at the top of the item.
You can also discover the Jumia Mall brands by clicking Jumia Mall
How can I return my Jumia Mall product?
If you are not satified with the product, Jumia Mall offers free 15-day easy returns after your order has been delivered.
You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.T&Cs apply. See here our return policy
Contact us on 0711 011 011 or fill in the contact form if you want to initiate a return request.
What do I do if I have problem after the 15 days?
All electronics come with brand warranty that is locally available.
You can contact the brand service center to claim your warranty.
Contact customer service 0711 011 011 to access all service centers.
Once my Jumia Mall product has been returned ,how soon can I get my refund?
Once we receive your returned item, we will inspect it and process your refund via voucher or m-pesa depending on your selected option. See our return policy here
What if I want to cancel my Jumia Mall product?
As per Jumia cancellation policy, you can cancel your order before it is shipped out from Jumia or the seller warehouse.
Please click here to submit a cancellation request.
Do I have to pay shipping fee to get my Jumia Mall product?
As per Jumia shipping policy,you will have to pay shipping fees based on your location and size of the item.
For more information on shipping fees see here
How do I join Jumia Mall?
Check your eligibility below to be a Jumia Mall seller.
You are a Brand owner or authorized distributor
You want to have exclusive access to dedicated Jumia Mall campaigns
You want to benefit from higher overall visibility and additional Seller tools