PAYMENT POLICY


What are the payment options available on Jumia.co.ke?


For your convenience, we try to offer the best payment options. Currently, we have the following payment options:


How do I make a payment using Mobile Money payment option?


In order to make a payment using your Mobile money transfer service, please go through the following steps depending on your service provider:

Safaricom (M-pesa)
  • Go to the M-PESA menu on your phone
  • Select Pay Bill option
  • Enter the following business number: 510800
  • Enter XXXXXXXX as the Account Number
    (Unique automatically generated alphanumeric number)

    Do not make payments before placing an order/ Follow order placing procedure

  • Enter the total amount (KSh 104999)
  • Enter your PIN and then send the money
  • You will receive a transaction confirmation SMS from
    M-PESA
  • Then click on the pay now button
  •                 Airtel (Airtel Money)
  • Go to the Airtel Money menu on your phone
  • Select To Make Payments
  • Select Pay Bill option
  • Select Others
  • Enter the Business name: IPAY
  • Enter the total amount (KSh 104999)
  • Enter your PIN
  • Enter XXXXXXXX as the Reference and then send the money
    (Unique automatically generated alphanumeric number)

    Do not make payments before placing an order/ Follow order placing procedure

  • You will receive a transaction confirmation SMS from Airtel Money
  • Then click on the pay now button

  • Once payment is received, you will receive a confirmation of your order by email.


    How do I make a secure online payment by credit card?


    To pay online via our platform partner, please select Secure payment and confirm your order.You will be redirected to a secure page for your credit card details. Once payment is accepted, you will receive a confirmation of your order by email.


    What should I do if my payment fails?


    In case of error, you can contact our Customer Service for further assistance on:


    Customer Care:


    Email: [email protected]
    Phone: 0700 000 990 or 0711 011 011
    Hours of operation: Mon-Fri (8am-8pm), Sat, Sun & Public Holidays (9am -3pm)
    You can also try checking: