LOGIN TO JUMIA FOOD AND FOLLOW THE STEPS BELOW

  1. Select your delivery location or enter your delivery address
  2. Choose your preferred restaurant/vendor (You can search by name cuisine type dish name or by keyword)
  3. Add your selected menu to cart and proceed to checkout
  4. Choose your payment method and place your order. Always make sure that you enter the correct phone number to help us contact you regarding your order if needed.

TO TRACK AN ORDER FOLLOW THE STEPS BELOW

  1. Click on Orders on the Jumia Food App
  2. Select the order you would like to track
  3. Click on the order to see the progress of your order Also note that Jumia Food will send you Push Notification (PN) on the step by step progress of your order.

TO TRACK AN ORDER FOLLOW THE STEPS BELOW

  1. Click / Tap here to see our payment options

You can share your feedback with us through one of the following channels:

  1. Log on to the JumiaFood app click on the order then scroll down to rate/review
  2. Send us an email at (service.food@jumia.co.ke)
  3. Connect with us via live chat on app or web

We are always happy to hear from you!