INTERNATIONAL PRODUCT POLICY - FREQUENTLY ASKED QUESTIONS
Overseas products are sent by Sellers located outside Kenya.
They are flagged on product pages on the top right corner as “Shipped from overseas.”
You can pay for your "Shipped from Overseas" items using; Jumia Pay via Mpesa, credit & Debit Cards
We do not accept Cash on Delivery for overseas items.
Orders cannot be cancelled once the order has been shipped.
In case your item has not yet reached you within the estimated delivery time displayed on the product page, please click HERE and fill the form or call us at 0711 011 011 between 8am and 8pm on weekdays and 9am to 3pm on weekends and public holidays for clarification.
All “Shipped from overseas” products are delivered at an additional cost; The international customs fee covers for international air freight charges, import & custom duties, taxes and clearance fees paid to various third parties to ensure your item is delivered to Kenya damage free and within the shortest time possible. These charges are visible on the checkout page.
For more information on the International custom fees, click HERE and fill the form or call us at 0711 011 011 between 8am and 8pm on weekdays and 9am to 3pm on weekends and public holidays.
For items flagged as “Shipped from Overseas”, returns are only accepted for the below reasons:
|Defective Item||Item is damaged upon delivery or not according to manufacturer’s specification|
|Wrong Item||If you received an item different from what you ordered.|
|Change of Mind||Please ensure the seal is not broken nor tampered with especially Electronic items.|
For example, we do not accept returns for change of mind if seal is broken. We also encourage you to carefully check full description of the items and confirm it will meet all your expectations before placing your order to ensure you are satisfied with the product.
For “Shipped from overseas” items, kindly note the following: