Bomgar B200 Remote Search ES1100 BOMGAR SYS-G-BMG200-450

The Bomgar B200

Bomgar Corporation specializes in appliance-based solutions for remote support. Their remote support. appliances give support technicians secure remote control of computers over the Internet, LAN2 , or WAN3 The software works through firewalls with no pre-installed client on the remote computer. With the Bomgar Remote Support Appliances, a support technician can see the screen and control the system virtually as if physically present. 

The B200™Remote Support Appliance enable the use of remote support in multiple areas of an organization in a way that is secure, integrated and manageable. The Bomgar appliances can integrate with LDAP4 for secure user management, prevent sensitive data from being routed outside the organization, and support extensive auditing and recording of support sessions. The logging is performed by the Bomgar appliances, which allows for the review of all Customer and Support Representative interactions, including playback of all desktop screen data. The appliances also integrate with leading systems management and identity management solutions and include an Application Programming Interface (API) for deeper integration. With Bomgar, support managers can create support teams, customize queues, and report on all support activities. Network administrators can also monitor the Bomgar appliances using Simple Network Management Protocol (SNMP). The Bomgar appliances enable remote access to multiple common operating systems, including various Linux distributions. They also enable remote control of various kinds of systems, including laptops, desktops, servers, kiosks, point-of-sale systems, smartphones, and network devices. The Bomgar appliances can work over internal and extended networks and can be internet-accessible. This allows support organizations to reduce less effective means of support by driving requests through custom support portals hosted on the appliances. The Bomgar appliances can route support requests to the appropriate technician or team and mediate connections between Customers and Support Representatives, allowing chat sessions, file downloads/uploads, screen-sharing, remote control of desktops, and access to system and diagnostic information. To enable the functionality described above, Bomgar has implemented architecture that places the Bomgar appliances at the center of all communications  The Bomgar appliances provide a platform upon which one or more support sites are constructed. Sites represent individual help centers, and multiple sites can be set up to support multiple departments or groups

Dimensions

Hardware Type: 1U rack-mountable server

Dimensions: 1.68 x 19 x 19.5 in.

Weight: Approximately 20 lbs.

Operational Specifications

Operating Temperature: 10°C to 35°C (50°F to 95°F)

Non-Operating Temperature: -40°C to 65°C (-40°F to 149°F)

Operating Humidity: 10% to 80% RH (non-condensing)

Non-Operating Humidity: 5% to 95% RH (non-condensing)

System Specifications

Processor: One Intel E3 - 1200 V5 series

Hard drive: 500GB 7.2K RPM SATA 3 Gbps 3.5 in. Cabled Hard Drive ( 400 - ACDG)

RAM: 4GB

NICs: Two 10/100/1000 Mbps

Power supply: single, internal 250W AC

o   AC Input Voltage: 100 to 240 V

o   Rated Input Current: 4A - 2A

o   Rated Operating Frequency: 50 to 60 Hz

o   1039 BTU/hr maximum @ rated output of 250 W PSU

o   Measured Power Consumption:

o   Idle: 46W

Load: 80W

• Pulled from a working enviroment in the US
• Rack ears included