Shipping Policy

Shipping Fees Delivery Timeline Pickup Stations

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Delivery Times


Thanks for stopping by! All you need to know about our delivery times can be found right on this page:


Jumia First Logo

Jumia First is a premium service for products fulfilled by Jumia. With Jumia First you can enjoy faster delivery times. To find out more about Jumia First, click here

ZONE A

DELIVERED WITHIN:
1 to 4
BUSINESS DAYS

ZONE B

DELIVERED WITHIN:
2 to 6
BUSINESS DAYS

ZONE C,D AND E

DELIVERED WITHIN:
2 to 8
BUSINESS DAYS





Business days are from Monday to Friday, they do NOT include weekends or public holidays. Nevertheless, we do attempt delivery on Saturdays. Therefore, in most cases a Jumia First order placed on Monday from Nairobi (Zone A) will be delivered between Tuesday and Friday. The same order placed on Friday from Nairobi will be delivered between Saturday and Wednesday the following week. If you chose a Pickup Station instead, your item will generally be available for collection within 1-4 business days.



Non-Jumia First

Non-Jumia First products are products fulfilled by sellers on the Jumia platform. These products are held in stock by the seller, not by Jumia. Before we can ship out your order the seller must first ensure the product reaches our warehouse. This is why the timeline is a little longer than Jumia First.


ZONE A

DELIVERED WITHIN:
2 to 7
BUSINESS DAYS

ZONE B

DELIVERED WITHIN:
3 to 8
BUSINESS DAYS

ZONE C,D AND E

DELIVERED WITHIN:
3 to 11
BUSINESS DAYS



Business days are from Monday to Friday, they do NOT include weekends or public holidays. Nevertheless, we do attempt delivery on Saturdays. Therefore, in most cases a Non-Jumia First order placed on Monday from Nairobi (Zone A) will be delivered between Wednesday and Monday the following week. The same order placed on Friday from Nairobi will be delivered between Monday and Friday the following week. If you chose a Pickup Station instead, your item will generally be available for collection within 2-5 business days





Zone A  Nairobi Rongai & Ngong Mlolongo Athi-River Thika Juja Kiambu & Kikuyu
Zone B  Mombasa Kisumu Nakuru Eldoret Maseno    
 





Zone C   Bomet Bondo Busia Chuka Diani Emali
 Embu Garissa Gilgil Homa Bay Isiolo Webuye Kabarak
 Kajiado Kangundo Karatina Kericho Kerugoya Kiambu Kibwezi
 Kikuyu Kilifi Kinangop Kiserian Kitale Kitengela Kitui
 Kwale Limuru Loitoktok Machakos Malindi Maragua Mariakani
  Matuu Maua Meru Migori Molo Mtwapa
 Muranga Mwingi Naivasha Nanyuki Narok Njoro Nyahururu
 Kakamega Bungoma Kisii Nyeri Watamu Ngong Mumias
 Nyali Nyamira Ongata Rongai Oyugis Rongo Ruiru Sagana
 Siaya Sotik Tala Turkana Ukunda Voi  
Zone D  Pokot Rhamo Lamu Moyale Namanga Taveta Mumias
 Port Victoria  




Zone E  El-Wak Wajir Dadaab Mandera Marsabit Kakuma Wamba
 Masalani Hola Bura Tana Bura East Lodwar
Garissa




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