Shipping Policy

Shipping Fees Delivery Timeline Pickup Stations

Jumia returns & refunds policy


Delivery Times


Thanks for stopping by! All you need to know about our delivery times can be found right on this page:


Jumia First Logo

Jumia First is a premium service for products fulfilled by Jumia. With Jumia First you can enjoy faster delivery times. To find out more about Jumia First, click here

ZONE A

DELIVERED WITHIN:
1-3
BUSINESS DAYS

ZONE B

DELIVERED WITHIN:
2-4
BUSINESS DAYS

ZONE C,D AND E

DELIVERED WITHIN:
2-6
BUSINESS DAYS





Business days are from Monday to Friday, they do NOT include weekends or public holidays. Nevertheless, we do attempt delivery on Saturdays. Therefore, in most cases a Jumia First order placed on Monday from Nairobi (Zone A) will be delivered between Tuesday and Friday. The same order placed on Friday from Nairobi will be delivered between Saturday and Wednesday the following week.This applies for orders placed before 2pm. If you chose a Pickup Station instead, your item will generally be available for collection within 1-4 business days.



Non-Jumia First

Non-Jumia First products are products fulfilled by sellers on the Jumia platform. These products are held in stock by the seller, not by Jumia. Before we can ship out your order the seller must first ensure the product reaches our warehouse. This is why the timeline is a little longer than Jumia First.


ZONE A

DELIVERED WITHIN:
3-5
BUSINESS DAYS

ZONE B

DELIVERED WITHIN:
4-6
BUSINESS DAYS

ZONE C,D AND E

DELIVERED WITHIN:
4-9
BUSINESS DAYS



Business days are from Monday to Friday, they do NOT include weekends or public holidays. Nevertheless, we do attempt delivery on Saturdays. Therefore, in most cases a Non-Jumia First order placed on Monday from Nairobi (Zone A) will be delivered between Wednesday and Monday the following week. The same order placed on Friday from Nairobi will be delivered between Monday and Friday the following week. If you chose a Pickup Station instead, your item will generally be available for collection within 2-5 business days







Overseas products are sent by sellers located outside Kenya. They are flagged on product pages on the top right corner as "Shipped from overseas." For more information about those, click here.

All Cities in Kenya

Delivered within:
14- 21
Business Days




 





Zone A Westlands Langata  Kasarani Embakasi North Embakasi West Starehe Embakasi East
Dagoretti North Kibra Ruaraka Embakasi Central Makadara Mathare Central Business District
Dagoretti South Roysambu Embakasi South Gigiri Kamukunji Kangemi Upper Hill
Zone B Juja Kiambaa Turbo Kiambu Nakuru Town West Kisumu Central Nyali
Thika Town Kabete Moiben Lari Nakuru Town East Changamwe Likoni
Ruiru Kikuyu Ainabkoi Kesses Kisumu East Jomvu Mvita
Githunguri Limuru Kapseret Eldoret Kisumu West Kisauni  
    Gatundu South

Gatundu North


Zone C Msambweni Lunga Lunga Matuga Kinango Kilifi North Kilifi South Kaloleni
Rabai Ganze Malindi Magarini Isiolo North Isiolo South Igembe South
Igembe Central Igembe North Tigania West Tigania East North Imenti Buuri Central Imenti
South Imenti Maara Chuka/Igambang'ombe Tharaka Manyatta Runyenjes Mbeere South
Mbeere North Mwingi North Mwingi West Mwingi Central Kitui West Kitui Rural Kitui Central
Kitui East Kitui South Masinga Yatta Kangundo Matungulu Kathiani
Mavoko Machakos Town Mwala Mbooni Kilome Kaiti Makueni
Kibwezi West Kibwezi East Kinangop Kipipiri Ol Kalou Ol Jorok Ndaragwa
Tetu Kieni Mathira Othaya Mukurweini Nyeri Town Mwea
 Gichugu Ndia Kirinyaga Central Kangema Mathioya Kiharu Kigumo
 Maragwa Kandara Gatanga Turkana North Turkana West Turkana Central Loima
 Turkana South Turkana East Kapenguria Sigor Kacheliba Pokot South Samburu West
 Samburu North Samburu East Kwanza Endebess Saboti Kiminini Cherangany
Soy Marakwet East Marakwet West Keiyo North Keiyo South Tinderet Aldai
Nandi Hills Chesumei Emgwen Mosop Tiaty Baringo North Baringo Central
Baringo South Mogotio Eldama Ravine Laikipia West Laikipia East Laikipia North Molo
Njoro Naivasha Gilgil Kuresoi South Kuresoi North Subukia Rongai
Bahati Kilgoris Emurua Dikirr Narok North Narok East Narok South Narok West
Kajiado North Kajiado Central Kajiado East Kajiado West Kajiado South Kipkelion East Kipkelion West
 Ainamoi Bureti Belgut Sigowet Soin Sotik Chepalungu Bomet East
 Bomet Central Konoin Lugari Likuyani Malava Lurambi Navakholo
Mumias West Matungu Mumias East Butere Khwisero Shinyalu Ikolomani
Vihiga Sabatia Hamisi Luanda Emuhaya Mount Elgon Sirisia
Kabuchai Kanduyi Bumula Webuye East Webuye West Kimilili Tongaren
Teso North Teso South Nambale Matayos Butula Funyula Budalangi
Ugenya Alego Usonga Ugunja Gem Bondo Rarieda Seme
Nyando Muhoroni Nyakach Kasipul Kabondo Kasipul Karachuonyo Rangwe
Homa Bay Town Ndhiwa Mbita Suba Rongo Awendo Suna East
Suna West Uriri Nyatike Kuria West Kuria East Bonchari South Mugirango
 Bomachoge Borabu Bobasi Bomachoge Chache Nyaribari Masaba Nyaribari Chache Kitutu Chache North Kitutu Chache South
  Borabu North Mugirango West Mugirango Kitutu Masaba    
Zone D Lamu East Lamu West Taveta Wundanyi Mwatate Voi  
Zone E Garsen Galole Bura Garissa Township Balambala Lagdera Dadaab
Fafi Jara Wajir North Wajir East Tarbaj Wajir West Eldas
Wajir South Mandera West Banissa Mandera North Mandera South Mandera East Lafey
  Moyale North Horr Saku Laisamis    




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