Home Books, Movies and Music Art & Humanities PsychologyCrucial Conversations: Tools for Talking When Stakes are High, Third Edition by Grenny (Author)

Share this product

Books Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by Grenny (Author)

Name: Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by Grenny (Author)
Brand: Books
Price: 1490.00 KES
Availability: InStock

Brand: Books | Similar products from Books

KSh 1,490

In stock

+ shipping from KSh 90 to CBD - UON/Globe/Koja/River Road

0 out of 5

(No ratings available)

Promotions

Easy and safer payments via the JumiaPay App.

Report incorrect product information

Delivery & Returns

Choose your location

Pickup Station

Delivery Fees KSh 90

Ready for pickup between 24 October and 27 October if you place your order within the next 3hrs 23mins

Door Delivery

Delivery Fees KSh 200

Ready for delivery between 24 October and 27 October if you place your order within the next 3hrs 23mins

Return Policy

Easy Return, Quick Refund.Details

Seller Information

QABETE ENTERPRISES

90%Seller Score

62 Followers

Seller Performance

Shipping speed: Excellent

Quality Score: Excellent

Customer Rating: Average

Product details

"Crucial Conversations: Tools for Talking When Stakes are High, Third Edition" by Joseph Grenny and co-authors is a comprehensive guide to effectively navigating high-stakes conversations where opinions vary, emotions run strong, and outcomes significantly impact relationships or careers.

The book defines a crucial conversation as one involving opposing viewpoints, strong emotions, and high stakes. It emphasizes the importance of addressing these conversations constructively rather than avoiding or mishandling them, as the ability to engage in such dialogue correlates strongly with personal, professional, and organizational success.

Key concepts include:

Starting with heart: reflecting on what you really want to achieve to stay focused.

Making the conversation safe by fostering mutual respect and mutual purpose.

Mastering your stories: understanding and controlling the narratives you tell yourself.

STATE your path: sharing your perspective clearly and respectfully using an acronym for Share your facts, Tell your story, Ask for others' paths, Talk tentatively, and Encourage testing.

Exploring others’ paths: actively listening to understand the other person's viewpoint.

Specifications

Key Features

The book provides practical tools and techniques for maintaining emotional control, encouraging open dialogue, and resolving conflicts positively. It offers real-world examples from workplaces and personal life, showing how crucial conversations can build trust, accountability, and better outcomes when handled skillfully.