THE FACTS

As concerns grow around the world about the corona virus outbreak, here are some key facts to know about the virus and how to prevent it.

How To Stay Safe

What is Covid - 19 ?

According to W.H.O Coronaviruses are a large family of viruses which may cause illness in animals or humans.

In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold and severe diseases like Severe Acute Respiratory Syndrome (SARS . The most recently discovered coronavirus causes coronavirus disease COVID-19.

Symptoms of Coronavirus

The most common symptoms of COVID-19 are:

  -Fever
  -Tiredness
  -Aches and pains
  -Nasal congestion
  -Runny nose
  -Sore throat
  -Diarrhea

How do I prevent it?

Wash your hands properly for up to 20 seconds. Maintain personal hygiene. Cover your nose and mouth when coughing or sneezing or use a tissue. Avoid spitting in public. Be informed on latest information on the COVID-19 outbreak, available on the WHO website and Ministry of Health.

What does the World Health Organization (WHO) say?

  - If cold/flu symptoms, opt to self-quarantine
  - If cough/fever, make sure you go to the hospital
  - If you have breathing difficulties, treat this as an emergency

Who is at risk?

While we are still learning about how COVID-2019 affects people, older persons and persons with pre-existing medical conditions (such as high blood pressure, heart disease, lung disease, cancer or diabetes) appear to develop serious illness more often than others.


  -Blood pressure
  -Heart disease
  -Lung disease
  -Cancer or diabetes

Should I wear a mask to protect myself?

Only wear a mask if you are ill with COVID-19 symptoms (especially coughing) or looking after someone who may have COVID-19. Disposable face mask can only be used once. If you are not ill or looking after someone who is ill then you are wasting a mask. There is a world-wide shortage of masks, so WHO urges people to use masks wisely.

Is it safe to receive a package from any area where COVID-19 has been reported?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

What to do if you feel unwell:

Seek medical attentions through:
  -Call: Toll-free lines 0800 721 316
  -Hotlines 0729 471 414 / 0732 353 535
  -Ambulance hotlines are as follows:
    -St John's Ambulance: 0732175000 or 0721611555
    -E-Plus Medical Services: 0717714938
    -Rescue: 0715929401

COVID19 QUESTIONS & ANSWERS

Our primary concern is the health and well-being of our teammates, consumers, partners and communities. We believe our role is critical during this challenging time and we want to make sure our customers can get the items they need, when they need them. With the spread of COVID-19, we've recently seen an increase in people shopping online which has had an impact on how we serve our customers, but we are working around the clock with our selling partners to ensure availability of essential products, and to continue to bring on additional capacity to deliver. We have taken precautionary measures internally and externally and made contingency plans that we will continue to assess as the situation changes in each market.

For the latest information on Jumia’s actions to help customers, communities, and employees affected by COVID-19, visit twitter.com/Jumia_Group

For information and advice on COVID-19, please refer to the latest updates from the World Health Organization (WHO) website https://www.who.int/

Frequently Asked Questions

1. Can I place an order? Will Jumia deliver my parcel?

Yes, Jumia continues to serve customers and provide a safe shopping environment and home delivery. You can check the current delivery times at order check-out or via ‘Your Orders’ in your account. When selecting a delivery address, select the option to collect form Jumia pick up stations or home delivery for your convenience.

2. Are delivery times affected?

Our teams are working to ensure we can continue to deliver at the fastest time possible. As you are already aware, we have taken several measures to ensure safe shopping during COVID19. We also do the same for our sellers, such as making sure that social distancing is enforced when they bring products. Due to the current challenge that we are currently facing, this may delay the delivery of the orders compared to our usual timelines. Future orders placed will be delivered within the timelines indicated on the product page and checkout, which have been updated accordingly. We appreciate your support and patience.

3. Is it possible to return items?

Yes, as usual, you can return items under our return policy guidelines. Go to My Orders to return an item or check the return window for your order.

4. Is it safe to receive orders?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is low, according to the World Health Organization. As a result, shopping online on companies like Jumia, is a safer option - as it allows customers to avoid busy markets, malls or supermarkets.

5. Is it possible to reduce contact with the drivers when they deliver my order?

Yes. Our delivery agents are well trained to facilitate ‘Contactless’ delivery and cashless deliveries, where possible. Drivers have been advised to limit contact with customers by placing packages at the customer’s doorstep and stepping back. Customers are also advised to prepay through JumiaPay to enhance their ‘contactless’ delivery for prepaid packages on the platform.