Warranty
**DONG SOLAR Electronic Item Warranty****Warranty Period: 1 year****Warranty Coverage:**This warranty covers defects in materials and workmanship for a period of one year from the date of purchase.**What Is Not Covered:**This warranty does not cover damage or defects resulting from:1. Misuse, abuse, or negligence.2. Unauthorized modifications or repairs.3. Accidents or acts of nature (e.g., lightning, floods).4. Normal wear and tear.5. Failure to follow the product's user manual or instructions.**Warranty Claim Process:**If you believe your electronic item is covered under this warranty, please follow these steps:1. Contact our Customer Support team at sales@dongsolar.co.ke to initiate the warranty claim process. Provide your proof of purchase, the receipt number, and a description of the issue.2. If instructed by our Customer Support team, you may need to return the product to our service center or an authorized service provider. 3. Once we receive your item, we will assess it to determine if the issue is covered by the warranty. If it is, we will either repair or replace the product at our discretion.**Terms and Conditions:**1. This warranty is valid only for the original purchaser and is not transferable.2. Proof of purchase (e.g., a sales receipt or invoice) is required for any warranty claims.3. Repair or replacement under this warranty does not extend the original warranty period.4. The customer is responsible for shipping costs to send the item for warranty service, and the manufacturer is responsible for return shipping costs within the warranty period.5. This warranty is limited to the repair or replacement of the electronic item and does not cover any other consequential or incidental damages.**Disclaimer:**This warranty is in lieu of all other warranties, whether expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose.**Contact Information:**DONG SOLARThe Storage Central Building+254 113 106 275dongsolar.co.kesales@dongsolar.co.keBy purchasing this electronic item, you agree to the terms and conditions of this warranty. Please keep a copy of your proof of purchase in a safe place for future reference.