UNRELIABLE LIKE GILBERT OTIENO

Delivery Agent GILBERT OTIENO DOGRA INSULTED AND HURT ME TERRIBLY, NOT FOR THE FIRST TIME. He physically abused me on Feb 27th last month. When calling customer service I was told he would be leaving JUMIA & NOT RETURNING HERE AGAIN. I waited a month before other orders and found GILBERT WAS SENT AGAIN. HE FORCED ME TO PAY FOR ITEMS WHICH HAD BEEN DAMAGED ON PACKAGING- one had been OPENED- BROKEN BOX AND SEAL, PHOTOS OF WHICH HE SAID HE’S SENT TO CUSTOMER SERVICE and WOULD PICK UP IN AN HOUR. HE WAS LYING, REPEATEDLY CUT MY PHONE CALLS EVEN TODAY WHEN MORE DELIVERIES WERE TO BE MADE. EVERYONE, GO TO KILIMALL, ITEMS ARE CHEAPER, MORE VARIETY, BETTER QUALITY & BETTER CUSTOMER SERVICE *DEFINITELY BETTER DELIVERY SERVICES*