Jumia Books Difficult Decisions: How Leaders Make the Right Call with Insight, Integrity, and Empathy by Eric Pliner

Difficult Decisions by Eric Pliner is a timely and essential guide for leaders navigating the complex terrain of high-stakes decision-making. In an era defined by uncertainty, polarization, and rapid change, Pliner offers a framework for making choices that are not only effective but also principled and humane.

Drawing from his experience as CEO of YSC Consulting and advisor to global executives, Pliner explores how leaders can approach difficult decisions with insight, integrity, and empathy—balancing competing interests, ethical dilemmas, and emotional pressures without losing sight of their values.

Inside, you’ll discover:

How to identify and clarify the real problem beneath surface-level symptoms

Tools for evaluating trade-offs and anticipating unintended consequences

Strategies for leading through ambiguity, conflict, and moral complexity

Case studies from business, government, and social impact sectors

The role of emotional intelligence and inclusive thinking in decision-making

Pliner’s writing is sharp, accessible, and grounded in real-world leadership challenges. He doesn’t offer easy answers—instead, he equips readers with the mindset and tools to make the right call, even when the stakes are high and the path is unclear.

This book is ideal for:

Executives, managers, and entrepreneurs facing strategic crossroads

Leadership coaches and consultants guiding others through change

East African leaders navigating governance, innovation, and social transformation

French-speaking professionals interested in ethical leadership and organizational psychology

Difficult Decisions is more than a leadership manual—it’s a call to lead with courage, clarity, and conscience. It reminds us that the hardest decisions often define who we are—and how we serve.