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"How to Listen" by Oscar Trimboli is a comprehensive guide to mastering the skill of effective listening, which he argues is key to better communication. Trimboli presents listening not just as hearing words but as a multilayered process involving attention to oneself, the content, the context, the unsaid, and the meaning behind communication.
Key points include:
The first layer is listening to yourself, which involves controlling impulses and truly focusing on the speaker without distractions or biases. This helps shift from listening for similarities to listening with empathy.
Listening to content involves paying attention to words, body language, and emotions to fully understand the message beyond just spoken words.
Understanding the context or backstory enriches the meaning and helps make sense of fragmented or unclear communication.
Paying attention to what is unsaid, including silences, pauses, and breath patterns, reveals deeper thoughts and intentions that might not be fully verbalized.
The deepest level is listening for meaning, where emotions and feelings embedded in words guide a richer understanding and allow for coexistence of differing perspectives.
Trimboli also shares practical techniques, such as the 125/400 rule (speaking at 125 words per minute but listening capacity is about 400 words per minute), which suggests using thoughtful silence or prompting elaboration to stay engaged.
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