Jumia Books Never split the difference

Never Split the Difference by Chris Voss (with Tahl Raz) is a concise, practical guide to negotiation based on the author’s experience as an FBI hostage negotiator. Instead of compromise or logic, Voss teaches that successful negotiation relies on emotional intelligence, tactical empathy, and strategic communication—such as listening deeply, using calibrated questions, and making others feel understood—to influence outcomes and uncover hidden information. The book shows how these high‑stakes techniques apply to everyday negotiations in business, relationships, and life, helping you reach better agreements without simply “splitting the difference.”