Jumia Books Never Split The Difference By Chris Voss

In Never Split the Difference, each chapter dives into real-world scenarios, offering practical negotiation techniques. These principles can be of use not only in hostage situations but also in the workplace.

The book discusses how calibrated questions effectively expose hidden secrets and help you gain control. These open-ended inquiries, such as “What’s your biggest challenge here?” or “How is your product better than theirs?” shed light on the perspectives and weaknesses of the other party, providing a strategic advantage.

Voss also shares how one can build trust and bridge emotional divides through tactical empathy. Tactical empathy shows us both the emotional obstacles and the ways to overcome them. Validating someone’s emotion and tuning in to their feelings and motivations builds rapport. This sets the stage for agreements that benefit everyone involved.