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50%Seller Score
6 Followers
FollowShipping speed: Excellent
Cancellation Rate: Very Poor
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Dear Jumia Customer Care, I purchased a VON 505L Deep Freezer from your platform, and after receiving the product, I discovered that it is not functioning properly. I contacted your customer service team, but the response has been very slow and no immediate assistance has been provided. This situation is disappointing, as the item does not meet my expectations and satisfaction. I kindly request urgent attention to this matter. Please arrange for a qualified technician to come and inspect the freezer as soon as possible, or advise on the replacement/refund process. I look forward to your prompt response and quick resolution. Thank you.
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Decent power consumption
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Working perfectly. I love it