Shipping Policy

Shipping Fees Delivery Timeline Pickup Stations

Jumia returns & refunds policy


Delivery Times


Thanks for stopping by! All you need to know about our delivery times can be found right on this page:


Jumia Express Logo

Jumia Express is a premium service for products fulfilled by Jumia. With Jumia Express you can enjoy faster delivery times. To find out more about Jumia Express, click here

Zone 1

DELIVERED WITHIN:
1
BUSINESS DAY

Zone 2 & 3

DELIVERED WITHIN:
1 - 2
BUSINESS DAYS

Zone 5, 6 & 7

DELIVERED WITHIN:
3 - 7
BUSINESS DAYS





*This applies for orders placed before 2pm.
Business days are from Monday to Friday, they do NOT include weekends or public holidays. Nevertheless, we do attempt delivery on Saturdays. Therefore, in most cases a Jumia Express order placed on Monday from Nairobi (Zone 1) will be delivered between Tuesday and Wednesday. The same order placed on Friday from Nairobi (Zone 1) will be delivered between Saturday and Monday the following week. If you chose a Pickup Station instead, your item will generally be available for collection within 1-4 business days.



Standard Shipping

Standard Shipping products are products fulfilled by sellers on the Jumia platform. These products are held in stock by the seller, not by Jumia. Before we can ship out your order the seller must first ensure the product reaches our warehouse. This is why the timeline is a little longer than Jumia Express.


Zone 1

DELIVERED WITHIN:
2 - 3
BUSINESS DAYS

Zone 2 & 3

DELIVERED WITHIN:
2 - 4
BUSINESS DAYS

Zone 5, 6 & 7

DELIVERED WITHIN:
4 - 9
BUSINESS DAYS



Business days are from Monday to Friday, they do NOT include weekends or public holidays. Nevertheless, we do attempt delivery on Saturdays. Therefore, in most cases a Standard Shipping order placed on Monday from Nairobi (Zone 1) will be delivered between Wednesday and Monday the following week. The same order placed on Friday from Nairobi will be delivered between Monday and Friday the following week. If you chose a Pickup Station instead, your item will generally be available for collection within 2 - 5 business days







Overseas products are sent by sellers located outside Kenya. They are flagged on product pages on the top right corner as "Shipped from overseas." For more information about those, click here.

Zone 1

DELIVERED WITHIN:
10 - 15
BUSINESS DAY

Zone 2 & 3

DELIVERED WITHIN:
10 - 15
BUSINESS DAYS

Zone 5, 6 & 7

DELIVERED WITHIN:
10 - 15
BUSINESS DAYS



Kenya Postal Service

These are overseas products fulfilled via postal services; they are limited and will have Kenyan Postal Service indicated on each product. The timeline will usually be longer than other methods but delivery charges will be much lower. You will always receive communication once the item is shipped from overseas and once it's been received in Kenya. Once the item has been received in the country, it will be delivered within 15 days.


Zone 1

DELIVERED WITHIN:
22 - 32
BUSINESS DAYS

Zone 2 & 3

DELIVERED WITHIN:
22 - 32
BUSINESS DAYS

Zone 5, 6 & 7

DELIVERED WITHIN:
22 - 32
BUSINESS DAYS




 





Zone 1 A.S.K. Showground/ Wanyee, Adams Arcade / Dagoretti Corner
Bahati / Marish / Viwandani / Jeri, Buruburu / Hamza / Harambee
CBD - GPO/City Market/Nation Centre / KICC/Parliament/Kencom / Luthuli/Afya Centre/ R. Ngala / UON/Globe/Koja/River Road, Railways/Muthurwa/ BS/ OTC
Dagoretti South - Ngand'o, Dagoretti South - Riruta / Waithaka
Embakasi - Fedha, Embakasi East - Embakasi / Utawala, Embakasi North - Dandora / Kariobangi North, Embakasi South - Bunyala Road / South B, Embakasi South - Landimawe
Huruma / Kiamaiko / Mbatini / Ngei
Imara Daima/ Kwa Njenga
Githurai / Kahawa Sukari, Kahawa Wendani/ Kenyatta University, Kahawa West / Roysambu / Zimmerman, Kasarani - Clay City / Kasarani / Mwiki
Kamukunji - Airbase / California / Eastleigh
Kariobangi South/Dandora
Kayole / Donholm / Komarock, Umoja/ Tena Estate/Nasra, Saika/Obama/Komarocks, Komarock / Kangundo Road
Kibra - Jamhuri / Woodley / Laini Saba / Lindi / Makina / Sarangombe
Kwa Reuben/ Kware/ Pipeline
Langata - Dam Estate / Nyayo Highrise / Mbagathi Way / Ngumo / Nairobi West / South C / Otiende / Southlands / St Mary's
Madiwa / Pumwani
Mihango / Njiru / Chokaa / Ruai / Kamulu
Uthiru / Kinoo / Muthiga, Mountain view / Kangemi, Mutuini/Ruthimitu, Kangemi - Lower Kabete / Kangemi, Kikuyu/Gitaru/Kanyariri
Ruaraka - Babadogo/ Lucky Summer / Mathare N./Survey/Utalii
Spring Valley/Kyuna, Gigiri/Runda, Kileleshwa / Kilimani, Lavington / Kawangware/ Gatina, Karen
Starehe - Kariokor / Ziwani / Ngara / Pangani
Upperhill - Community / KNH / Elgon Road / Lower Hill / Kiambere Road / Mara Road
Westlands - Central / Highridge / Parklands

Zone 2
Athi River / Syokimau / Mlolongo, Kitengela
Garden Estate / Thome/ Marurui
Juja / Wetaithie / Ngoingwa, Ruiru Town / Kimbo/Toll/ Kenyatta Rd, Thika Town
Kabete - Gitaru/ Muguga/ Nyadhuna/ Kabete/ Uthiru
Kamiti / Tatu City / Nova, Kiambu Town / Githunguri/Kirigiti/Nduberi
Kiserian, Ngong, Ongata Rongai
Machakos Town
Muthaiga North / Muthaiga, Ndenderu/ Kiamba/ Gachie / Karura, Wangige
Ruaka/ Cianda/ Mucatha/ Banana Hill
Runda / Fourways / Edenville
Zone 3 Kaloleni /Nyalenda B/ Railways, Kicomi / Pipeline, Kisumu CBD
Kisumu International Airport/Bandani / Brightlight
Changamwe, Jomvu, Kisauni
Kizingo / Mbaraki / Mama Ngina Drive, Mvita, Nyali
Bahati, Barnabus/Pipeline, Industrial Area/langalanga/Shabab, Kaptembwa/Kapkuresi/Soilo/Rvist
Milimani/Pgh/Ngata bridge/Baraka
Nakuru CBD, Nakuru West-Mercy njeri/london
Eldoret Town, Kapsoya /Munyaka/Ilula/Marura, KCC/Ilula/Marura/Kipkorgot
Kisumu Road / Elgon View / Langas, Moi University Main Campus, Nairobi Rd / Kisii Uni / M.T.R.H, Nangili/Soi/Juakali/Turbo
Settelitte cities, Tairi Mbili / Maili Nne, Uganda Rd / West Indies / Road Block/University of Eldoret
Zone 5 Kabarnet Town, Bomet Town, Kericho Town, Keroka, Kisii Town
Embu Town, Runyenjes
Homa Bay Town, Oyugis, Maseno, Rongo
Kakamega Town, Bungoma Town, Webuye, Busia Town, Malaba Town
Mwea, Kabati, Kenol, Nanyuki Town, Chuka Town, Meru Town, Nkubu
Emali Town, Kibwezi, Voi
Kilifi, Mtwapa, Malindi, Mariakani, Watamu
Naivasha, Kapsabet Town, Mai Mahiu, Narok Town
Endarasha / Gatarakwa, Iria-ini / Konyu / Magutu / Ngorano, Karatina, Nyeri Town, Nyeri Town - Kiganjo / Kirichu
Zone 6 Sotik, Kabuchai, Kimilili, Iten
Garissa Township, Mbita, Isiolo Town, Kajiado Town, Loitoktok, Butere, Mumias, Shinyalu, Litein
Gatundu, Limuru, Kerugoya Town, Kutus, Nyahururu, Murang'a Town, Ol Kalou, Othaya
Ogembo, Ahero
Kitui, Mwingi, Kangundo, Matuu, Wote
Diani/Ukunda, Kwale Town, Lamu, Mpeketoni, Mtito Andei, Likoni, Taveta, Bura, Hola, Wundanyi
Marsabit Town, Maua
Kehancha, Migori Town
Gilgil, Kuresoi, Molo, Njoro
Eldama Ravine, Nandi Hills, Kilgoris, Nyamira Town
Maralal, Bondo, Siaya Town, Ugunja, Kitale, Moi's Bridge
Lodwar, Luanda, Mbale, Kapenguria
Zone 7 Awendo




Track Your Order

To track your order simply click here.