place & track order
place order
track order
delivery timelines
Frequently Asked Questions
To place an order follow the steps below
  1. Search for an item using the search bar
  2. Compare prices & vendor score
  3. Add to your cart
  4. Then pay at checkout
Read more
Using the Product Catalog select a category
Using Search Function if you already have something specific in mind type what you are looking for in the search field at the top of the page. You will find all related products
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Using Search Function if you already have something specific in mind type what you are looking for in the search field at the top of the page. You will find all related products
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From the bottom icons tap categories
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Using Featured Campaigns if one of the campaigns interest you click on one of the banners to discover a wide range of products. Once you find the item that interest you click on it to access it's details
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Tap your Desired Category
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Click Add to Cart. Delivery estimation date is displayed under delivery information
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If you meet a sub category tap your desired Sub Category.
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Based on the item click the View Cart and Checkout button or the Cart Iconat the top right of your screen
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Scroll to find product and tap Add to Cart
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Click the Proceed to Checkout button
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Tap the View Cart and Checkout button
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Complete the payment steps
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To track an order follow the steps below
  1. From your account click on orders
  2. Then click see details in front of the order you wish to track
  3. Click the Track Item button and the delivery details willl be displayed
Read more
Click the drop-down arrow beside your name and select Orders
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Click the drop-down arrow beside your name and select Orders
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Click SEE DETAILS in front of the order you want to track
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Click SEE DETAILS in front of the order you want to track
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Click TRACK MY ITEM button in front of the order you wish to track
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Click TRACK MY ITEM button in front of the order you wish to track
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Delivery history is displayed
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Delivery history is displayed
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jumia express standard shipping shipped from overseas kenyan postal service
Zone 1
1Business Day3 - 4 Business Days12 - 18Business Days 22 - 32Business Days
Zone 2 & 3
2 - 4Business Days4 - 6 Business Days12 - 18Business Days 22 - 32Business Days
Zone 5, 6 & 7
4 - 6Business Days6 - 8Business Days12 - 18Business Days 22 - 32Business Days
How can we help you?