Refund process begins after we have completed evaluating your returned product. From the day you submitted your return request, This quality evaluation process may take up to 7 days. A refund notification shall be sent via email once the process is finalized
If you would prefer to repurchase, a refund voucher shall be processed and this must be indicated when you request for a return when contacting our Customer Service. In the event you would prefer a cash refund, the refund methods available according to payment methods are:
Mpesa or Refund voucher
Refund voucher or Bank Transfer
Refund voucher Only
NOTE:Once you select your preferred method of refund you will not be in a position to change it.
A Jumia Refund Voucher is a compensation mechanism which credits you with the value of your returned product when placing an order for a new product.
You can use Jumia Refund Voucher as voucher code/coupon to purchase any item on the website. A refund voucher is valid for 180 days from issue date and can be used on several purchases, until your balance is 0.
If you have been issued a Jumia Refund Voucher, you will have received a voucher number.
Please enter this voucher number in the voucher code box and click "add voucher" during checkout at payment step. A corresponding deduction will be applied to your total amount.