ENJOY AN EASY RETURN AND REFUND ONLINE POLICY
You have up to 15 days for eligible items to make a return
request after your order has been delivered.
Click here.to learn how to
create your online return.
PREPARE THE ITEM
Place the item in its original packaging, including any
accessories, tags, labels or freebies.
DROP OFF THE ITEMS OR SCHEDULE A PICK UP
Place the item(s) in their original packaging with all
accessories and drop off your item(s) or schedule a pick-up with
one of our delivery agents
REFUND PROCESSED
Once we receive your returned item, we will inspect it and
process your refund. Please note that your refund will be
credited back to the original payment source used for the
purchase. See our timelines
here.
What Can I Return?
| category | I changed my mind | Size correct but doesn't fit | wrong | defective | damage / broken | fake / unauthentic | Wrong size |
|---|---|---|---|---|---|---|---|
| Women's Care Products | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Makeup | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Skin Care Products | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Hair Care Products | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Hair Extensions | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Shaving Supplies, Lotion & Gel | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Lingerie | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Sleepwear | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Swimwear | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Underwear | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Grocery | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Books, Movies and Music CDs | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Software & Operating Systems | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Memory Cards & Accessories | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Office Accessories | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Candles | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Health supplies | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Protective Masks | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Accesories | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Gold Jewelry & Bars | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Nutritional Supplements | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Tickets | ✘ | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |