Frequently Asked Questions
Please choose one of the following actions to get started.
Please fill in the form below to confirm your cancellation request. If you need more information, please check our cancellation FAQs here.
You can now place a return request by submitting the form below. You can also checkout our FAQ here.
Still need help? Please complete the form below and we will get back to you within 2 business days.
Your request has been received!
One of our customer service agent will
get back to you within 24 hours. Thank you.
Please call us to speak to one of our customer service agents.
0700 000 990, 0711 011 011
Operating Hours: Mon-Fri, 8am-8pm; Sat-Sun, 9am-3:00pm; Public Holidays, 9am-3:00pm
Are you a seller?
Expand your market and boost your sales in short time, register in our marketplace or get more information here.
Looking for a Job?
Interested in becoming a Jumian and building the largest e-commerce company in Africa? Then visit
our Career page here.
Connect with us
Click here to stay tuned on amazing deals and discounts directly to your phones.
Share with us!