Contact us | Jumia Kenya Contacts and Location

How may we help you ?

For your payment security DO NOT share your Card details with anyone. For confirmation purposes, only the first 6 numbers and last 4 numbers of the card can be shared. NEVER share your Expiry Date or CVV number.

How Can We Help?

Here are the most frequently asked questions.

Track your Order

Cancel an Order

Return an Order

Payment Issue

Submit Your Form Here

Please complete the form below and we will get back to you within 2 business days.

*Contact Name	*Email
Order Number:
*Subject
Full Name (In English): Bank Name: Branch Name: Account Number: Swift code (optional): * Mandatory ( Please fill in all the details as mention in the description box to get your refund processed faster) *Description

If you have any questions, Please visit the FAQ page Here

In order to serve you in the most efficient & structured manner,
please fill your requests through the above form or reach through our Hotline : 0711 011 011
Operating Hours: Mon-Fri, 8am-8pm; Sat-Sun, 9am-3:00pm; Public Holidays, 9am-3:00pm.

Send us on our Facebook page: facebook.com/JumiaKenya

Visit our Offline Stores

Nairobi CBD Emperor Plaza, Kenyatta Avn. Opp. GPO

Mombasa Kenyatta Avenue, Opp. Badar Pharamcy

Eldoret Dalsa center, Oloo street

Kisumu Sibuor shop, Oginga Odinga street

Nakuru Lydia Arcade , Kenyatta avenue