Jumia Books SYSTEMology: Create time, reduce errors and scale your profits with proven business systems  by David Jenyns (Author), Michael E. Gerber (Foreword)

"SYSTEMology: Create Time, Reduce Errors and Scale Your Profits with Proven Business Systems" by David Jenyns is a practical guide to building efficient business systems that free up time, reduce errors, and enable scalable growth. The book is designed to help busy business owners systemize their organizations by focusing on the critical systems that drive results.

Key concepts and workflow:

Many businesses depend heavily on the owner, creating bottlenecks. SYSTEMology aims to replace this dependency with reliable systems.

The book introduces the "Critical Client Flow" (CCF), a process that maps the customer's journey to identify the most vital systems for systemization, such as lead generation, sales, and service delivery.

The SYSTEMology process is broken down into seven stages:

Define: Identify 10-15 essential systems that have the biggest impact.

Assign: Delegate responsibility for system documentation to knowledgeable team members.

Extract: Capture the know-how of experts via step-by-step guides or videos.

Organize: Centralize all systems in a management platform for easy access.

Integrate: Gain buy-in by showing how systems ease team members' work.

Scale: Expand systems to handle growth and complexity.

Optimize: Continuously refine systems based on feedback and data.

The book addresses and dispels myths that systemization kills creativity or is only for big businesses, highlighting how it actually creates freedom and supports innovation.

It provides practical tools, templates, and case studies to support implementation.

SUCCESS comes from building a culture of systems thinking, differentiating roles of leaders and managers, and focusing on scalable, saleable business practices.