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Seeing What Others Don't: The Remarkable Ways We Gain Insights by Gary Klein explores how people arrive at groundbreaking insights that change the way we understand problems and the world. Klein, a cognitive psychologist known for studying decision-making in real-world settings, examines numerous stories from diverse fields—from science and business to firefighting and medicine—to reveal how insights occur.
The book identifies three primary ways insights develop: noticing contradictions that challenge accepted ideas, making unexpected connections between seemingly unrelated information, and experiencing creative desperation when a problem demands a new approach. Klein stresses that insights are rarely sudden "eureka" moments; rather, they arise when people stay alert to surprises, subtle shifts, and anomalies in ordinary experience.
Klein also discusses barriers to insight, such as organizational cultures that discourage risk-taking or favor conformity, and technology systems that fail to support creative thinking. Ultimately, the book offers practical understanding on fostering insight by embracing curiosity, openness, and resilience in complex problem-solving. It is both scientifically rigorous and accessible, making it valuable for innovators, leaders, and anyone interested in how breakthroughs happen.
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