Jumia Books The Toyota Way To Service Excellence

- The Toyota Way To Service Excellence , lean transformation in service Organization is a book written by bestselling author Jeffrey K. Liker and Karyn Ross.- World's best selling lean expert shows service-based organizations , how to go lean, gain value, and get results the Toyota way so its a good read for business .- A must-read for service professional of every level , this essential book takes  the proven lean principles series in the book applies  them directly to the industries where quality of service is crucial for success.- The writer show the readers how to develop lean practices throughout your organization using the famous 4P model - Fascinating case study of lean-drive success in a range of service industries, including: heal care, insurance , financial services,and telecommunications .