This website uses cookies. For further information on how we use cookies you can read our Privacy and Cookie notice
HomeBooks, Movies and MusicEducation & LearningProfessionalUpstream: The Quèst To Solve Problems Before They Happen
KSh 950
KSh 1,90050%
In stock
+ shipping from KSh 69 to CBD - UON/Globe/Koja/River Road
0 out of 5
(No ratings available)Promotions
Delivery & Returns
Choose your location
Pickup Station
Delivery Fees KSh 69
Ready for pickup between 08 May & 09 May when you order within next 9hrs 57mins
Door Delivery
Delivery Fees KSh 129
Ready for delivery between 08 May & 09 May when you order within next 9hrs 57mins
Return Policy
Easy Return, Quick Refund.Details
Seller Information
Homes Decor Trends
100%Seller Score
16 Followers
Seller Performance
Order Fulfillment Rate: Excellent
Quality Score: Excellent
Customer Rating: Excellent
Product details
So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?
Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.
Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?
Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.
Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?
Specifications
Key Features
- practical solutions for preventing problems
- upstream mindset
- upstream to fix the systems that caused the problems
- psychological forces that push us downstream
What’s in the box
1 Book
Specifications
- SKU: JU506BM1XE43ZNAFAMZ
- Weight (kg): 0.4
- Main Material: Paper
- Shop Type: Jumia Mall
Customer Feedback
This product has no ratings yet.
Jumia Books Upstream: The Quèst To Solve Problems Before They Happen
KSh 950
KSh 1,90050%
Questions about this product?