In order to provide you with the wides assortment of genuine products at low prices, we extend the supply of our products not only to Kenyan Sellers but also to Sellers from all around the world. Those products, shipped from oversea, are marked Jumia Global. Those products are delivered a month after order confirmation. Prepayment is required to buy those products, and their return is accepted only for defective reason. Click here to find out more
Jumia now enables you to shop for products from sellers located overseas. Those products will be brought by Jumia to Kenya and delivered to you door step.
When shopping on Jumia, you will notice that some products are flagged as "Shipped from overseas". They also have the "Jumia Global Logo" under the product name. On the product pages, they are flagged on product pages on the top right corner as Shipped from overseas.
Warranty conditions vary by product, please check individual product pages for details. Product manuals, instructions and safety warnings may not be in destination country languages.
Prices include international shipping and customs. Jumia protects you against potential reevaluations at customs clearance. Local delivery fees can be charged at checkout depending on your address.
You can pay for your orders in Shillings using the authorized online payment methods on Jumia. Jumia Pay is also available to purchase goods from overseas. Payment on delivery is not accepted.
Once your order is shipped, Jumia cannot halt delivery as the import process has started. Cancellations are therefore not authorized after order confirmation.
The delivery timeline is indicated on the product page under the name of the seller. This delivery timeline is in business days, meaning it doesn't take into account weekend days and public holidays. It includes the time for the seller to fulfill the order, the international shipping to Kenya, the customs clearance in Kenya and the first attempt to deliver your order.
In case your item has not yet reached you within the estimated delivery time displayed on the product page, please contact our Customer Service at 0700 000 990, 0711 011 011 or [email protected] between 8am and 8pm on weekdays and 9am to 5pm on weekends for clarification.
You will be able to enquire on the estimated delivery date and you will be given the choice to cancel your order if the delivery timeline was not respected.
On the website, using your order number and email, like a local order
No, all Shipped from overseas products are delivered at no additional cost to you, as the price includes customs fees and import duties. You are not expected to pay any additional duties or taxes. If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service at 0700 000 990, 0711 011 011 or [email protected] between 8am and 8pm on weekdays and 9am to 5pm on weekends for clarification.
For items flagged as Shipped from Overseas, returns are only accepted for the below reasons:
|Defective Item||Item is damaged upon delivery or not according to manufacturers specification|
|Wrong Item||If you received an item different from what you ordered.|
For example, we do not accept returns if size does not fit, or if client dislike the product (color, material, style). We encourage you to carefully check full description of the items and confirm it will meet all your expectations before placing your orde
You can find how to return your products here.