Jumia promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.

Tracking my Order

You can track your order in two ways: Clicking on the 'track your order' link given in your order confirmation email, or Entering your order number on this page https://www.jumia.co.ke/track/ Click here for information about the expected delivery timeline. For any inquiries contact our Customer Service Call Center at 0700 000 990 or 0711 011 011 or click on the following link and fill the form.

Please Note

Making payment means accepting the delivery. Therefore, it is not possible to open products bearing a manufacturer’s seal, reject and send them back with the same driver (this can only be done before opening the package). Should you wish to return such products, you will have to follow the return process as defined in our return policy here For all orders shipped from Overseas you will incur an extra shipping fee of Ksh.100.

Delivery Charges

Destination Zone Item size Shipping type 1 item in an Order Multiple items in an order (2 or more items)
Zone 1 Special Small Pickup Stations KES 80 KES 150
Zone 1 Small Pickup Stations KES 100 KES 250
Zone 1 Medium Pickup Stations KES 250 KES 400
Zone 1 Special Small Home/Office Delivery KES 100 KES 150
Zone 1 Small Home/Office Delivery KES 250 KES 300
Zone 1 Medium Home/Office Delivery KES 450 KES 500
Zone 1 Large Home/Office Delivery KES 1,250 KES 1,500
Zone 2 Special Small Pickup Stations KES 100 KES 250
Zone 2 Small Pickup Stations KES 100 KES 300
Zone 2 Medium Pickup Stations KES 300 KES 450
Zone 2 Special Small Home/Office Delivery KES 200 KES 250
Zone 2 Small Home/Office Delivery KES 250 KES 300
Zone 2 Medium Home/Office Delivery KES 550 KES 650
Zone 2 Large Home/Office Delivery KES 1,750 KES 1,950
Zone 3 Special Small Pickup Stations KES 100 KES 350
Zone 3 Small Pickup Stations KES 100 KES 350
Zone 3 Medium Pickup Stations KES 450 KES 600
Zone 3 Special Small Home/Office Delivery KES 300 KES 400
Zone 3 Small Home/Office Delivery KES 300 KES 400
Zone 3 Medium Home/Office Delivery KES 700 KES 850
Zone 3 Large Home/Office Delivery KES 2,600 KES 2,950
Zone 5 Special Small Pickup Stations KES 250 KES 300
Zone 5 Small Pickup Stations KES 250 KES 300
Zone 5 Medium Pickup Stations KES 450 KES 550
Zone 5 Special Small Home/Office Delivery KES 300 KES 350
Zone 5 Small Home/Office Delivery KES 300 KES 350
Zone 5 Medium Home/Office Delivery KES 700 KES 700
Zone 5 Large Home/Office Delivery KES 2,600 KES 3,100
Zone 6 Special Small Pickup Stations KES 1,000 KES 1,200
Zone 6 Small Pickup Stations KES 1,000 KES 1,200
Zone 6 Medium Pickup Stations KES 2,500 KES 3,200
Zone 6 Special Small Home/Office Delivery KES 3,000 KES 3,750
Zone 6 Small Home/Office Delivery KES 3,000 KES 3,750
Zone 6 Medium Home/Office Delivery KES 6,250 KES 7,750
Zone 6 Large Home/Office Delivery KES 9,250 KES 11,000
Zone 7 Special Small Pickup Stations KES 1,515 KES 1,900
Zone 7 Small Pickup Stations KES 1,515 KES 1,900
Zone 7 Medium Pickup Stations KES 3,500 KES 4,400
Zone 7 Special Small Home/Office Delivery KES 4,000 KES 5,000
Zone 7 Small Home/Office Delivery KES 4,000 KES 5,000
Zone 7 Medium Home/Office Delivery KES 7,550 KES 9,400
Zone 7 Large Home/Office Delivery KES 12,250 KES 15,000
Click here to view the zones.

Please Note:

  • Ordering MORE ITEMS together will allow you to SAVE on shipping fees - You pay reduced fees for the 2nd item onwards!
  • Small and Medium items: for orders with 2 or more items, the shipping fee applied will be the multiple item fee corresponding to the biggest item in the order.
  • Large items: shipping fees will always be charged separately since these items require specific transport arrangements.
  • For orders with 3 or more items, the shipping fee for each item may be incremented by 5-10 KSH to facilitate payment (e.g. 170 KSH instead of 163.33 KSH).