Shipping Policy

Shipping Fees Delivery Timeline Pickup Stations

Jumia returns & refunds policy

SHIPPING POLICY

Jumia promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.


Tracking my order


You can track your order in two ways:
Clicking on the 'track your order' link given in your order confirmation email, or
Entering your order number on this page https://www.jumia.co.ke/track/

Click here for information about expected delivery timeline. In case you face any difficulty, you can email us anytime at customercare@jumia.co.ke or call us at 0700 000 990 or 0711 011 011

Please Note


Making payment means accepting the delivery. Therefore, it is not possible to open products bearing a manufacturer’s seal, reject and send them back with the same driver (this can only be done before opening the package). Should you wish to return such products, you will have to follow the return process as defined in our return policy here

Delivery charges


Destination Zone Item size Shipping type Orders with 1 item Orders with multiple items (2 or more items*)
Zone A Small Jumia Pickup Points - Nairobi (Westlands, CBD) KES 150 KES 200
Zone A Medium Jumia Pickup Points - Nairobi (Westlands, CBD) KES 200 KES 300
Zone A Small Posta Pickup Points KES 290 KES 360
Zone A Medium Posta Pickup Points KES 400 KES 500
Zone A Small Home/Office Delivery KES 250 KES 300
Zone A Medium Home/Office Delivery KES 250 KES 300
Zone A Large Home/Office Delivery KES 1,350 KES 2,000
Zone B Small Jumia Pickup Points - Mombasa, Eldoret, Nakuru, Kisumu KES 330 KES 400
Zone B Medium Jumia Pickup Points - Mombasa, Eldoret, Nakuru, Kisumu KES 400 KES 500
Zone B Small Posta Pickup Points KES 340 KES 400
Zone B Medium Posta Pickup Points KES 450 KES 550
Zone B Small Home/Office Delivery KES 500 KES 600
Zone B Medium Home/Office Delivery KES 800 KES 1,200
Zone B Large Home/Office Delivery KES 1,700 KES 2,500
Zone C Small Posta Pickup Points KES 300 KES 360
Zone C Medium Posta Pickup Points KES 400 KES 500
Zone C Small Home/Office Delivery KES 1,200 KES 1,400
Zone C Medium Home/Office Delivery KES 1,700 KES 2,500
Zone C Large Home/Office Delivery KES 3,800 KES 6,000
Zone D Small Posta Pickup Points KES 300 KES 360
Zone D Medium Posta Pickup Points KES 400 KES 500
Zone D Small Home/Office Delivery KES 4,000 KES 4,500
Zone D Medium Home/Office Delivery KES 7,000 KES 8,000
Zone D Large Home/Office Delivery KES 9,000 KES 12,000
Zone E Small Posta Pickup Points KES 300 KES 360
Zone E Medium Posta Pickup Points KES 400 KES 500
Zone E Small Home/Office Delivery KES 4,000 KES 4,500
Zone E Medium Home/Office Delivery KES 7,000 KES 8,000
Zone E Large Home/Office Delivery KES 9,000 KES 12,000







Please note:

> Ordering MORE ITEMS together will allow you to SAVE on shipping fees - You pay reduced fees for the 2nd item and no fees from the 3rd item onwards!

> Small and Medium items: for orders with 2 or more items, the shipping fee applied will be the multiple item fee corresponding to the biggest item in the order.

> Large items: shipping fees will always be charged separately since these items require specific transport arrangements.

> For orders with 3 or more items, the shipping fee for each item may be incremented by 5-10 KSH to facilitate payment (e.g. 170 KSH instead of 163.33 KSH).



Zone A  Nairobi Rongai & Ngong Mlolongo Athi-River Thika Juja

Kiambu & Kikuyu
Zone B  Mombasa Kisumu Nakuru Eldoret Maseno    
 





Zone C   Bomet Bondo Busia Chuka Diani Emali
 Embu Garissa Gilgil Homa Bay Isiolo Webuye Kabarak
 Kajiado Kangundo Karatina Kericho Kerugoya Kiambu Kibwezi
 Kikuyu Kilifi Kinangop Kiserian Kitale Kitengela Kitui
 Kwale Limuru Loitoktok Machakos Malindi Maragua Mariakani
  Matuu Maua Meru Migori Molo Mtwapa
 Muranga Mwingi Naivasha Nanyuki Narok Njoro Nyahururu
 Kakamega Bungoma Kisii Nyeri Watamu Ngong Mumias
 Nyali Nyamira Ongata Rongai Oyugis Rongo Ruiru Sagana
 Siaya Sotik Tala Turkana Ukunda Voi  
Zone D  Pokot Rhamo Lamu Moyale Namanga Taveta Mumias
 Port Victoria  




Zone E  El-Wak Wajir Dadaab Mandera Marsabit Kakuma Wamba
 Masalani Hola Bura Tana Bura East Lodwar
Garissa



Product category Size indications
Appliances Mosly Medium and Large
Automotive & Motorcycles Mostly Small, some Medium
Beauty & perfumes Small
Books & Stationery Small
Boys Small
Cameras & Accessories Mostly Small, some Medium
Computing Mostly Small and Medium
Events & Tickets Small
Games & Consoles Mostly Small, some Medium
Girls Small
Grocer's shop Small
Home Mostly Small and Medium
Kids and Baby Mostly Small, some Medium
Men's accessories Small
Men's clothing Small
Men's shoes Small
Phones Small
Sport & Fitness Mostly Small and Medium
Tablets & Accessories Small
TVs, Audio and Video Mostly Small and Medium
Unisex's accessories Mostly Small and Medium
Weddings Small
Women's accessories Small
Women's clothing Small
Women's shoes Small