Shipping Policy

Shipping Fees Delivery Timeline Pickup Stations

Jumia returns & refunds policy

SHIPPING POLICY

Jumia promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.


Tracking my order


You can track your order in two ways:
Clicking on the 'track your order' link given in your order confirmation email, or
Entering your order number on this page https://www.jumia.co.ke/track/

Click here for information about expected delivery timeline. In case you face any difficulty, you can email us anytime at [email protected] or call us at 0700 000 990 or 0711 011 011

Please Note


Making payment means accepting the delivery. Therefore, it is not possible to open products bearing a manufacturer’s seal, reject and send them back with the same driver (this can only be done before opening the package). Should you wish to return such products, you will have to follow the return process as defined in our return policy here
For all orders shipped from Overseas you will incur an extra shipping fee of Ksh.100.

Delivery charges


Destination Zone Item size Shipping type Orders with 1 item Orders with multiple items (2 or more items*)
Zone 1 Special Small Pickup Stations KES 75 KES 100
Zone 1 Small Pickup Stations KES 150 KES 200
Zone 1 Medium Pickup Stations KES 200 KES 300
Zone 1 Special Small Home/Office Delivery KES 100 KES 150
Zone 1 Small Home/Office Delivery KES 250 KES 300
Zone 1 Medium Home/Office Delivery KES 350 KES 400
Zone 1 Large Home/Office Delivery KES 1,000 KES 1,500
Zone 2 Special Small Pickup Stations KES 200 KES 300
Zone 2 Small Pickup Stations KES 200 KES 300
Zone 2 Medium Pickup Stations KES 300 KES 350
Zone 2 Special Small Home/Office Delivery KES 250 KES 300
Zone 2 Small Home/Office Delivery KES 250 KES 300
Zone 2 Medium Home/Office Delivery KES 450 KES 550
Zone 2 Large Home/Office Delivery KES 1,500 KES 1,900
Zone 3 Special Small Pickup Stations KES 200 KES 300
Zone 3 Small Pickup Stations KES 200 KES 300
Zone 3 Medium Pickup Stations KES 400 KES 500
Zone 3 Special Small Home/Office Delivery KES 250 KES 300
Zone 3 Small Home/Office Delivery KES 250 KES 300
Zone 3 Medium Home/Office Delivery KES 500 KES 650
Zone 3 Large Home/Office Delivery KES 2,000 KES 2,500
Zone 5 Special Small Pickup Stations KES 300 KES 350
Zone 5 Small Pickup Stations KES 300 KES 350
Zone 5 Medium Pickup Stations KES 450 KES 550
Zone 5 Special Small Home/Office Delivery KES 350 KES 400
Zone 5 Small Home/Office Delivery KES 350 KES 400
Zone 5 Medium Home/Office Delivery KES 700 KES 750
Zone 5 Large Home/Office Delivery KES 2,500 KES 3100
Zone 6 Special Small Pickup Stations KES 600 KES 700
Zone 6 Small Pickup Stations KES 600 KES 700
Zone 6 Medium Pickup Stations KES 1,500 KES 1,900
Zone 6 Special Small Home/Office Delivery KES 4,000 KES 5,000
Zone 6 Small Home/Office Delivery KES 4,000 KES 5,000
Zone 6 Medium Home/Office Delivery KES 6,000 KES 7,500
Zone 6 Large Home/Office Delivery KES 9,000 KES 11,000
Zone 7 Special Small Pickup Stations KES 800 KES 1,000
Zone 7 Small Pickup Stations KES 800 KES 1,000
Zone 7 Medium Pickup Stations KES 2,000 KES 2,500
Zone 7 Special Small Home/Office Delivery KES 5,000 KES 6,200
Zone 7 Small Home/Office Delivery KES 5,000 KES 6,200
Zone 7 Medium Home/Office Delivery KES 8,000 KES 10,000
Zone 7 Large Home/Office Delivery KES 12,000 KES 15,000


Please note:

> Ordering MORE ITEMS together will allow you to SAVE on shipping fees - You pay reduced fees for the 2nd item onwards!

> Small and Medium items: for orders with 2 or more items, the shipping fee applied will be the multiple item fee corresponding to the biggest item in the order.

> Large items: shipping fees will always be charged separately since these items require specific transport arrangements.

> For orders with 3 or more items, the shipping fee for each item may be incremented by 5-10 KSH to facilitate payment (e.g. 170 KSH instead of 163.33 KSH).



Product category Size indications
Appliances Mostly Medium and Large
Automotive & Motorcycles Special Small
Beauty & perfumes All Special Small except perfume
Books & Stationery Small
Boys Small
Cameras & Accessories Mostly Small, some Medium
Computing Mostly Small and Medium
Events & Tickets Small
Games & Consoles Mostly Small, some Medium
Girls Small
Grocer's shop Special Small
Home Special Small
Kids and Baby Special Small, some Small/Medium
Men's accessories Small
Men's clothing Special Small
Men's shoes Special Small
Phones Small
Sport & Fitness Mostly Small and Medium
Tablets & Accessories Small
TVs, Audio and Video Mostly Small and Medium
Unisex's accessories Mostly Small and Medium
Weddings Small
Women's accessories Small
Women's clothing Special Small
Women's shoes Special Small