Jumia promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.
Tracking my Order
You can track your order in two ways: Clicking on the 'track your order' link given in your order confirmation email, or Entering your order number on this page https://www.jumia.co.ke/track/ Click here for information about the expected delivery timeline. For any inquiries contact our Customer Service Call Center at 0711 011 011 or click on the following link and fill the form.
You can choose not to accept an item on the spot (for example in the unlikely case that it was the wrong item). It is not possible to open products bearing a manufacturer’s seal and to return them on the spot. If there is a problem, please follow our return policy & we will support you.
Orders shipped from Overseas may incur an extra administration fee of Ksh.100
Our package sizes are classified as follows:
- Special Small: includes items such as earphones, toothpaste and memory cards.
- Small: includes items such as phones
- Medium: includes items such blenders and iron boxes
- Large: includes items such fridges, washing machines and TVs
|Zone||Type||Size||When ordering 1 item||More than 1 item|
|Zone 1||Pick Up||Special Small||From 80 KES||From 80 KES|
|Small||From 80 KES||From 160 KES|
|Medium||From 150 KES||From 300 KES|
|Large||From 650 KES||From 1300 KES|
|Door Delivery||Special Small||From 130 KES||From 200 KES|
|Small||From 200 KES||From 300 KES|
|Medium||From 350 KES||From 500 KES|
|Large||From 800 KES||From 1600 KES|
|Zone 2||Pick Up||Special Small||From 150 KES||From 150 KES|
|Small||From 150 KES||From 300 KES|
|Medium||From 250 KES||From 500 KES|
|Large||From 1000 KES||From 2000 KES|
|Door Delivery||Special Small||From 200 KES||From 300 KES|
|Small||From 250 KES||From 350 KES|
|Medium||From 400 KES||From 600 KES|
|Large||From 1200 KES||From 2400 KES|
|Zone 3||Pick Up||Special Small||From 150 KES||From 150 KES|
|Small||From 200 KES||From 400 KES|
|Medium||From 350 KES||From 700 KES|
|Large||From 1400 KES||From 2800 KES|
|Door Delivery||Special Small||From 250 KES||From 400 KES|
|Small||From 300 KES||From 500 KES|
|Medium||From 500 KES||From 800 KES|
|Large||From 2000 KES||From 4000 KES|
|Zone 5, 6 & 7||Pick Up||Special Small||From 1200 KES||From 2400 KES|
|Small||From 1500 KES||From 3000 KES|
|Medium||From 2200 KES||From 4400 KES|
|Large||From 4400 KES||From 8800 KES|
|Door Delivery||Special Small||From 1600 KES||From 3200 KES|
|Small||From 2000 KES||From 4000 KES|
|Medium||From 3000 KES||From 6000 KES|
|Large||From 6000 KES||From 12000 KES|
- Ordering MORE ITEMS together will allow you to SAVE on shipping fees - You pay reduced fees for the 2nd item onwards!
- Small and Medium items: for orders with 2 or more items, the shipping fee applied will be the multiple item fee corresponding to the biggest item in the order.
- Large items: shipping fees will always be charged separately since these items require specific transport arrangements.
- For orders with 3 or more items, the shipping fee for each item may be incremented by 5-10 KSH to facilitate payment (e.g. 170 KSH instead of 163.33 KSH).