Shipping Policy

Shipping Fees Delivery Timeline Pickup Stations

Jumia returns & refunds policy

SHIPPING POLICY

Jumia promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.


Tracking my order


You can track your order in two ways:
Clicking on the 'track your order' link given in your order confirmation email, or
Entering your order number on this page https://www.jumia.co.ke/track/

Click here for information about expected delivery timeline. In case you face any difficulty, you can email us anytime at [email protected] or call us at 0700 000 990 or 0711 011 011

Please Note


Making payment means accepting the delivery. Therefore, it is not possible to open products bearing a manufacturer’s seal, reject and send them back with the same driver (this can only be done before opening the package). Should you wish to return such products, you will have to follow the return process as defined in our return policy here

Delivery charges


Destination Zone Item size Shipping type Orders with 1 item Orders with multiple items (2 or more items*)
Zone A Small Jumia Pickup Points - Nairobi (Westlands, CBD) KES 150 KES 200
Zone A Medium Jumia Pickup Points - Nairobi (Westlands, CBD) KES 200 KES 300
Zone A Small Posta Pickup Points KES 290 KES 360
Zone A Medium Posta Pickup Points KES 400 KES 500
Zone A Small Home/Office Delivery KES 250 KES 300
Zone A Medium Home/Office Delivery KES 250 KES 300
Zone A Large Home/Office Delivery KES 1,350 KES 2,000
Zone B Small Jumia Pickup Points - Mombasa, Eldoret, Nakuru, Kisumu KES 330 KES 400
Zone B Medium Jumia Pickup Points - Mombasa, Eldoret, Nakuru, Kisumu KES 400 KES 500
Zone B Small Posta Pickup Points KES 340 KES 400
Zone B Medium Posta Pickup Points KES 450 KES 550
Zone B Small Home/Office Delivery KES 500 KES 600
Zone B Medium Home/Office Delivery KES 800 KES 1,200
Zone B Large Home/Office Delivery KES 1,700 KES 2,500
Zone C Small Posta Pickup Points KES 300 KES 360
Zone C Medium Posta Pickup Points KES 400 KES 500
Zone C Small Home/Office Delivery KES 1,200 KES 1,400
Zone C Medium Home/Office Delivery KES 1,700 KES 2,500
Zone C Large Home/Office Delivery KES 3,800 KES 6,000
Zone D Small Posta Pickup Points KES 300 KES 360
Zone D Medium Posta Pickup Points KES 400 KES 500
Zone D Small Home/Office Delivery KES 4,000 KES 4,500
Zone D Medium Home/Office Delivery KES 7,000 KES 8,000
Zone D Large Home/Office Delivery KES 9,000 KES 12,000
Zone E Small Posta Pickup Points KES 300 KES 360
Zone E Medium Posta Pickup Points KES 400 KES 500
Zone E Small Home/Office Delivery KES 4,000 KES 4,500
Zone E Medium Home/Office Delivery KES 7,000 KES 8,000
Zone E Large Home/Office Delivery KES 9,000 KES 12,000







Please note:

> Ordering MORE ITEMS together will allow you to SAVE on shipping fees - You pay reduced fees for the 2nd item and no fees from the 3rd item onwards!

> Small and Medium items: for orders with 2 or more items, the shipping fee applied will be the multiple item fee corresponding to the biggest item in the order.

> Large items: shipping fees will always be charged separately since these items require specific transport arrangements.

> For orders with 3 or more items, the shipping fee for each item may be incremented by 5-10 KSH to facilitate payment (e.g. 170 KSH instead of 163.33 KSH).



Zone A Westlands Langata  Kasarani Embakasi North Embakasi West Starehe Embakasi East
Dagoretti North Kibra Ruaraka Embakasi Central Makadara Mathare Central Business District
Dagoretti South Roysambu Embakasi South Gigiri Kamukunji Kangemi Upper Hill
Zone B Juja Kiambaa Turbo Kiambu Nakuru Town West Kisumu Central Nyali
Thika Town Kabete Moiben Lari Nakuru Town East Changamwe Likoni
Ruiru Kikuyu Ainabkoi Kesses Kisumu East Jomvu Mvita
Githunguri Limuru Kapseret Eldoret Kisumu West Kisauni  
    Gatundu South

Gatundu North


Zone C Msambweni Lunga Lunga Matuga Kinango Kilifi North Kilifi South Kaloleni
Rabai Ganze Malindi Magarini Isiolo North Isiolo South Igembe South
Igembe Central Igembe North Tigania West Tigania East North Imenti Buuri Central Imenti
South Imenti Maara Chuka/Igambang'ombe Tharaka Manyatta Runyenjes Mbeere South
Mbeere North Mwingi North Mwingi West Mwingi Central Kitui West Kitui Rural Kitui Central
Kitui East Kitui South Masinga Yatta Kangundo Matungulu Kathiani
Mavoko Machakos Town Mwala Mbooni Kilome Kaiti Makueni
Kibwezi West Kibwezi East Kinangop Kipipiri Ol Kalou Ol Jorok Ndaragwa
Tetu Kieni Mathira Othaya Mukurweini Nyeri Town Mwea
 Gichugu Ndia Kirinyaga Central Kangema Mathioya Kiharu Kigumo
 Maragwa Kandara Gatanga Turkana North Turkana West Turkana Central Loima
 Turkana South Turkana East Kapenguria Sigor Kacheliba Pokot South Samburu West
 Samburu North Samburu East Kwanza Endebess Saboti Kiminini Cherangany
Soy Marakwet East Marakwet West Keiyo North Keiyo South Tinderet Aldai
Nandi Hills Chesumei Emgwen Mosop Tiaty Baringo North Baringo Central
Baringo South Mogotio Eldama Ravine Laikipia West Laikipia East Laikipia North Molo
Njoro Naivasha Gilgil Kuresoi South Kuresoi North Subukia Rongai
Bahati Kilgoris Emurua Dikirr Narok North Narok East Narok South Narok West
Kajiado North Kajiado Central Kajiado East Kajiado West Kajiado South Kipkelion East Kipkelion West
 Ainamoi Bureti Belgut Sigowet Soin Sotik Chepalungu Bomet East
 Bomet Central Konoin Lugari Likuyani Malava Lurambi Navakholo
Mumias West Matungu Mumias East Butere Khwisero Shinyalu Ikolomani
Vihiga Sabatia Hamisi Luanda Emuhaya Mount Elgon Sirisia
Kabuchai Kanduyi Bumula Webuye East Webuye West Kimilili Tongaren
Teso North Teso South Nambale Matayos Butula Funyula Budalangi
Ugenya Alego Usonga Ugunja Gem Bondo Rarieda Seme
Nyando Muhoroni Nyakach Kasipul Kabondo Kasipul Karachuonyo Rangwe
Homa Bay Town Ndhiwa Mbita Suba Rongo Awendo Suna East
Suna West Uriri Nyatike Kuria West Kuria East Bonchari South Mugirango
 Bomachoge Borabu Bobasi Bomachoge Chache Nyaribari Masaba Nyaribari Chache Kitutu Chache North Kitutu Chache South
  Borabu North Mugirango West Mugirango Kitutu Masaba    
Zone D Lamu East Lamu West Taveta Wundanyi Mwatate Voi  
Zone E Garsen Galole Bura Garissa Township Balambala Lagdera Dadaab
Fafi Jara Wajir North Wajir East Tarbaj Wajir West Eldas
Wajir South Mandera West Banissa Mandera North Mandera South Mandera East Lafey
  Moyale North Horr Saku Laisamis    


Product category Size indications
Appliances Mosly Medium and Large
Automotive & Motorcycles Mostly Small, some Medium
Beauty & perfumes Small
Books & Stationery Small
Boys Small
Cameras & Accessories Mostly Small, some Medium
Computing Mostly Small and Medium
Events & Tickets Small
Games & Consoles Mostly Small, some Medium
Girls Small
Grocer's shop Small
Home Mostly Small and Medium
Kids and Baby Mostly Small, some Medium
Men's accessories Small
Men's clothing Small
Men's shoes Small
Phones Small
Sport & Fitness Mostly Small and Medium
Tablets & Accessories Small
TVs, Audio and Video Mostly Small and Medium
Unisex's accessories Mostly Small and Medium
Weddings Small
Women's accessories Small
Women's clothing Small
Women's shoes Small