Shipping Policy

Shipping Fees Delivery Timeline Pickup Stations

Jumia returns & refunds policy

SHIPPING POLICY

Jumia promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.


Tracking my order


You can track your order in two ways:
Clicking on the 'track your order' link given in your order confirmation email, or
Entering your order number on this page https://www.jumia.co.ke/track/

Click here for information about expected delivery timeline. In case you face any difficulty, you can email us anytime at [email protected] or call us at 0700 000 990 or 0711 011 011

Please Note


Making payment means accepting the delivery. Therefore, it is not possible to open products bearing a manufacturer’s seal, reject and send them back with the same driver (this can only be done before opening the package). Should you wish to return such products, you will have to follow the return process as defined in our return policy here

Delivery charges


Destination Zone Item size Shipping type Orders with 1 item Orders with multiple items (2 or more items*)
Zone A Small Jumia Pickup Points - Nairobi (Westlands, CBD) KES 49 KES 99
Zone A Medium Jumia Pickup Points - Nairobi (Westlands, CBD) KES 99 KES 150
Zone A Small Posta Pickup Points KES 290 KES 360
Zone A Medium Posta Pickup Points KES 400 KES 500
Zone A Small Home/Office Delivery KES 299 KES 350
Zone A Medium Home/Office Delivery KES 399 KES 450
Zone A Large Home/Office Delivery KES 1,000 KES 1,500
Zone B Small Jumia Pickup Points - Mombasa, Eldoret, Nakuru, Kisumu KES 250 KES 300
Zone B Medium Jumia Pickup Points - Mombasa, Eldoret, Nakuru, Kisumu KES 350 KES 450
Zone B Small Posta Pickup Points KES 340 KES 400
Zone B Medium Posta Pickup Points KES 450 KES 550
Zone B Small Home/Office Delivery KES 449 KES 500
Zone B Medium Home/Office Delivery KES 649 KES 850
Zone B Large Home/Office Delivery KES 1,500 KES 2,000
Zone C Small Posta Pickup Points KES 300 KES 360
Zone C Medium Posta Pickup Points KES 400 KES 500
Zone C Small Home/Office Delivery KES 1,500 KES 1,750
Zone C Medium Home/Office Delivery KES 2,100 KES 3,100
Zone C Large Home/Office Delivery KES 3,750 KES 5,000
Zone D Small Posta Pickup Points KES 300 KES 360
Zone D Medium Posta Pickup Points KES 400 KES 500
Zone D Small Home/Office Delivery KES 5,000 KES 5,750
Zone D Medium Home/Office Delivery KES 8,750 KES 10,000
Zone D Large Home/Office Delivery KES 11,000 KES 15,000
Zone E Small Posta Pickup Points KES 300 KES 360
Zone E Medium Posta Pickup Points KES 400 KES 500
Zone E Small Home/Office Delivery KES 5,000 KES 5,750
Zone E Medium Home/Office Delivery KES 8,750 KES 10,000
Zone E Large Home/Office Delivery KES 11,000 KES 15,000







Please note:

> Ordering MORE ITEMS together will allow you to SAVE on shipping fees - You pay reduced fees for the 2nd item onwards!

> Small and Medium items: for orders with 2 or more items, the shipping fee applied will be the multiple item fee corresponding to the biggest item in the order.

> Large items: shipping fees will always be charged separately since these items require specific transport arrangements.

> For orders with 3 or more items, the shipping fee for each item may be incremented by 5-10 KSH to facilitate payment (e.g. 170 KSH instead of 163.33 KSH).



        
Zone ADagoretti South - RuthimituLangata - Dam Estate / Nyayo HighriseEmbakasi West - Kariobangi South / Mowlem / UmojaEmbakasi Central - Chokaa / Kayole / Komarock / DonholmWestlands - CentralKasarani - Clay City / Kasarani / MwikiStarehe - Nairobi Central (CBD / Town only)Dagoretti South - Mutu-ini
Zone ANairobi Central (CBD / Town only)Langata - Mbagathi Way / NgumoGigiri - Gigiri / Kyuna / Spring ValleyEmbakasi East - Embakasi / UtawalaWestlands - Highridge / ParklandsKibra - Jamhuri / Laini Saba / Lindi / Makina / Sarangombe / WoodleyStarehe - Ngara / PanganiDagoretti South - Ngand'o
Zone ADagoretti North - Gatina / KawangwareLangata - Nairobi West / South CKamukunji - AirbaseEmbakasi East - Njiru / Mihang'o / RuaiRoysambu - Githurai / Kahawa Sukari / Kahawa WendaniUpperhill - Community / Hospital Road / KNHEmbakasi North - Dandora / Kariobangi NorthDagoretti South - Wanye
Zone ADagoretti North - Kilileshwa / KilimaniLangata - Otiende / Southlands / St Mary'sKamukunji - California / Eastleigh North / Eastleigh South / Madiwa / PumwamiWestlands - UthiruRoysambu - Kahawa West / Roysambu / ZimmermanUpperhill - Elgon Road / Lower Hill / Kiambere Road / Mara RoadKarenWestlands - Kikuyu / Mountain View / Wangige
Zone ADagoretti South - A.S.K. ShowgroundDagoretti South - Riruta / WaithakaKangemi - Lower Kabete / KangemiEmbakasi South - Bunyala Road / South BRuaraka - Babadogo / Lucky Summer / Mathare North / Survey / UtaliiEmbakasi South - LandimaweMakadara - Bahati / Hamza / Harambee / Makongeni / Maringo / ViwandaniMathare - Hospital / Huruma / Kiamaiko / Mbatini / Mlango Kubwa /
Zone A  Embakasi South - Imara Daima / Kware / Kwa Njenga / Kwa Reuben / PipelineStarehe - Kariokor / ZiwaniDagoretti South - Adams Arcade / Dagoretti Corner   
         
         
Zone BJujaKiambaaTurboKisumu EastKessesKisauniNakuru Town WestKiambu
Zone BThika TownKabeteMoibenKisumu WestEldoretMvitaNakuru Town EastLari
Zone BRuiruKikuyuAinabkoiGatundu NorthNyaliMombasaGatundu SouthJomvu
Zone BGithunguriLimuruKapseretKisumu CentralLikoniChangamwe  
         
         
Zone CMsambweniLunga LungaMatugaKaloleniSigorTurkana WestKiharuNyakach
Zone CRabaiGanzeMalindiIgembe SouthEndebessKachelibaTurkana CentralMbita
Zone CIgembe CentralIgembe NorthTigania WestCentral ImentiKeiyo NorthSabotiPokot SouthNyatike
Zone CSouth ImentiMaaraChuka/Igambang'ombeMbeere SouthMosopKeiyo SouthKimininiBomachoge Chache
Zone CMbeere NorthMwingi NorthMwingi WestKitui CentralLaikipia WestTiatyTinderetNorth Mugirango
Zone CKitui EastKitui SouthMasingaKathianiKuresoi SouthLaikipia EastBaringo NorthKilifi South
Zone CMavokoMachakos TownMwalaMakueniNarok NorthKuresoi NorthLaikipia NorthIsiolo South
Zone CKibwezi WestKibwezi EastKinangopNdaragwaKajiado WestNarok EastSubukiaBuuri
Zone CTetuKieniMathiraMweaSigowet SoinKajiado SouthNarok SouthRunyenjes
Zone C GichuguNdiaKirinyaga CentralKigumoLikuyaniSotikKipkelion EastKitui Rural
Zone C MaragwaKandaraGatangaLoimaButereMalavaChepalunguMatungulu
Zone C Turkana SouthTurkana EastKapenguriaSamburu WestLuandaKhwiseroLurambiKaiti
Zone C Samburu NorthSamburu EastKwanzaCheranganyWebuye EastEmuhayaShinyaluOl Jorok
Zone CSoyMarakwet EastMarakwet WestAldaiMatayosWebuye WestMount ElgonNyeri Town
Zone CNandi HillsChesumeiEmgwenBaringo CentralGemButulaKimililiSirisia
Zone CBaringo SouthMogotioEldama RavineMoloKasipulBondoFunyulaTongaren
Zone CNjoroNaivashaGilgilRongaiSubaKabondo KasipulRariedaBudalangi
Zone CBahatiKilgorisEmurua DikirrNarok WestKuria WestRongoKarachuonyoSeme
Zone CKajiado NorthKajiado CentralKajiado EastKipkelion WestNyaribari MasabaKuria EastAwendoRangwe
Zone C AinamoiBuretiBelgutBomet EastWest MugirangoNyaribari ChacheBonchariSuna East
Zone C Bomet CentralKonoinLugariNavakholoNdhiwaKitutu MasabaKitutu Chache NorthSouth Mugirango
Zone CMumias WestMatunguMumias EastIkolomaniUririNorth ImentiIsiolo NorthKitutu Chache South
Zone CVihigaSabatiaHamisiBobasiKilomeManyattaMukurweiniKangundo
Zone CKabuchaiKanduyiBumulaBorabuOl KalouKitui WestMathioyaUgunja
Zone CTeso NorthTeso SouthNambaleKilifi NorthMuhoroniAlego Usonga Bomachoge Borabu 
Zone CUgenyaMbooniTharakaMagariniKangemaHoma Bay TownKinangoYatta
Zone CNyandoKipipiriMwingi CentralTigania EastTurkana NorthSuna WestOthaya 
         
         
Zone DLamu EastLamu WestTavetaWundanyiMwatateVoi  
         
         
Zone EGarsenGaloleBuraGarissa TownshipBalambalaLagderaDadaab 
Zone EFafiJaraWajir NorthWajir EastTarbajWajir WestEldas 
Zone EWajir SouthMandera WestBanissaMandera NorthMandera SouthMandera EastLafey 
  MoyaleNorth HorrSakuLaisamis  


Product category Size indications
Appliances Mostly Medium and Large
Automotive & Motorcycles Mostly Small, some Medium
Beauty & perfumes Small
Books & Stationery Small
Boys Small
Cameras & Accessories Mostly Small, some Medium
Computing Mostly Small and Medium
Events & Tickets Small
Games & Consoles Mostly Small, some Medium
Girls Small
Grocer's shop Small
Home Mostly Small and Medium
Kids and Baby Mostly Small, some Medium
Men's accessories Small
Men's clothing Small
Men's shoes Small
Phones Small
Sport & Fitness Mostly Small and Medium
Tablets & Accessories Small
TVs, Audio and Video Mostly Small and Medium
Unisex's accessories Mostly Small and Medium
Weddings Small
Women's accessories Small
Women's clothing Small
Women's shoes Small