HOW TO KNOW IF MY PRODUCT IS UNDER WARRANTY?
At times, things go wrong with these products. Luckily, our brands are committed to our customers as much as we are. They show that commitment through warranties.
Warranty ensures that if anything goes wrong, that is not the customer’s fault, your product can be repaired or replaced.
Warranty is available on select brands and products, as displayed on the product page.
On the product page, on the right of the product, there is a field for warranty.
If the product has a warranty, this field will be filled with the duration as shown below.
If you notify Jumia within 7 days after Delivery, your product may still be returnable without using the warranty. Check our Return policy for detailed information.
If more than 7 days pass since delivery and the product has a warranty:
please contact the service center listed indicated on your product warranty card or contact Jumia and we will provide you with the details.
If more than 7 days passed since delivery and the product has no warranty:
unfortunately you will have to make arrangements and repair the item without Jumia’s involvement.
Please send the product(s) directly to the respective Service Center stated on the warranty card or given to you by Jumia. For a prompt warranty claim kindly include all the accessories, and information included in packaging.
Please refer to the manufacturer (or service center) details on the warranty card included with your product.
If there is no warranty card, please check the user manual or product packaging for more details.
In case you still cannot find your service Center, feel free to reach out to us at Contacts and we'll be more than happy to assist you.
If your product Warranty is valid, it typically offers protection against defects in workmanship, related to mechanical or electrical systems, and materials. In such cases, you don't have to worry about the repairing cost - our partners will cover it.
However, warranties do not cover damage to products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s maintenance advice provided in the user’s manual or warranty card.
For more details, please refer to your Warranty Card for the services and parts that are covered by your Warranty. Any services fees and parts costs that are not covered by Warranty will be repaired/replaced at a cost.
If your product is out of warranty duration, you will be responsible for the repair cost.
We suggest you to repair the product at the service center authorized by the manufacturer (the one warranty center on your Warranty card) for better quality services.
Our service centers are located as follows
|SELLER||SERVICE CENTRE||CONTACT NUMBER|
|ALL INFINIX,TECNO, SNOKOR PHONES||Carlcare Caxton House, Along Kenyatta Avenue, 2nd Floor.Entrance is between Equity Bank and Seal Honey Stationery Shop.||0717446052 , 0717446064|
|Carlcare Hospital Street,Opposite Fayaz Mini Bakery,2nd Floor,Room No.A2. MOMBASA||0704433444|
|Carlcare Shopper Paradise Kenyatta Avuenue,3rd Floor,Room 06/07,NAKURU||0705618555|
|Carlcare Prestige Plaza,Ground Floor,Room 104,Kimathi Street,NYERI||0728116767|
|Carlcare .1st Floor of Town Mobile Center,next to Uchumi Supermarket,Ghana Street.MERU||0702133888|
|Carlcare .Nakumatt Mega Plaza,Block D,Mezanine Floor,along Oginga Odinga Street,next to the Star Newspaper Office.KISUMU||0701616050|
|Carlcare .Matro Tower, Fourth Floor Wing B, Oging Street, Alongside Safaricom Customer Care Office Eldoret||0706188199|
|ALL WIKO MOBILE PHONES||PIONEER KENYATTA AVENUE HOUSE, 1st floor shop 107, Kenyatta avenue. Next to I&M bank building. Nairobi.||0729727074 , 0736213029|
|Armco||Shamneel Court Westlands, next to Unga House Parklands Road||07720557655 ,0772558685|
|Aucma digital||Luthuli Hse, 3rd Flr, Luthuli Ave||0722986560|
|Avechi||Pioneer kenyatta avenue next to I&M 2nd floor room 213a||0711550398|
|BESMO KENYA||B.s. Mohindra Frankavilla Go Down On Industrial area, Enterprise Rd - near Kobil Petrol Station on Falcon road.||0720831733|
|Best solution||Contrust House Moi Avenue 1st floor room number 2||0710106094|
|Boxlight||Luthuli Avenue Alykar building 2nd fl next to Kenya mpya bus stage||0720740395|
|Buy and Talk||AV Service Centre Sky Mall Sky mall, 1ST FLOOR SHOP NO : F3C parklands near diamond plaza||0703233006|
|Camera Gift Shop||delta tower 7th floor||0726227161|
|Cellcom wireless||Digital electronic house G floor room 6, luthuli||0714101211|
|CITYCALL||CITYCALL COMMUNICATION LTD, LUTHULI AVENUE,SKYMALL B105||0724099994|
|COM CORP||Kijabe Street,below Universal Church||0788414083 , 0737843433|
|COST PRICE||Maharaja westlands near mp shah 1st floor||0731004543|
|DAVIDSON's.inc||munyu trade center along munyu rd floor 4 shop e2||0799001396|
|DEALZ||FINE CARE ELECTRONICS SOLUTION LIMITED Pioneer House-kenyatta avenue-3002-00200||0729727074|
|Devi Stationers and computers||Kenyatta Avenue, Nakuru 0721 301631||0721301631|
|Far holdings||3 Way House, River Road||0720373308|
|FONEKART||Sasa Mall, Shop No. G17, MOI Avenue Street||0723544683|
|G five Kenya||old nation house ground floor smartstore shop b4 near cbd firestation||0720747905|
|Gadget Boy Store ltd||Tom Mboya Street-Star Mall-Shop C11||0723322264|
|Game Changer Service center||2 nd flr, Parklands Plaza, chiromo Lane - Bhavan||0733700347|
|GEETEK||Room 12 Bihi Towers Moi Avenue||0711449323|
|General Mobile||Ocean electronics Lornho house Kaunda St||0714639998|
|GRAPE STORE||SCANDNAVIA HOUSE, 1ST FLOOR. RIVER ROAD NEXT TO THE GUARDIAN BUS SERVICE||0724945283|
|Homelex ltd (teqworld)||Brick Court Building,Ground Floor, Mpaka Road,Westlands||0721499968|
|Hotpoint Appliances Ltd||Sarit Centre Service Centre||020 36 99 000|
|Hypermart Ltd||Hypermart Ltd Bldg opp City Cabanas, Mombasa Rd||0735501441|
|Inda Suppliers||3 ways Hse - At the Junction of Luthuli avenue and River Road||0722549225|
|INN KE||Service centre is Suite 53, ground Floor,Vision Plaza, Mombasa Road||0780880800. 0206828800|
|IT World/IT partners||Repair Juncton - 11th Floor Mitsumi plaza on 66 Muiththi Rd||0725935099|
|JAMBO ELECTRONICS||Centro House,1st floor,westlands - Office No 5||0729140304|
|Kenelex Electronics||Pick and Go Mall, Rahimtullah building, Moi Avenue. Stall A4||0726297470|
|L.Legends||Methodist Ministries Centre,Oloitoktok rd,lavington||0716609656|
|LIGHTECH/AQUATECH/COMPUTER PLANET||Service centre is Computer planet Suite 53, ground Floor,Vision Plaza, Mombasa Road||0780880800. 0206828800|
|Lightwave||COMPUTER PLANET Suite 53, ground Floor,Vision Plaza, Mombasa Road||0719507993|
|Lilies Candy Shop||Diamond Building, Moi Avenue||0722387829|
|MFI Solutions||Block no. A1, Aryan Centre Mombasa Road||0731970481|
|Mika||Ideal Appliances Ltd-Mombasa Road (Pan Africa Building)-opposite sameer business center||0732000027|
|Mitsumi Distribution/kenya Mobiles/ Mobile Zone||Repair Juncton - 11th Floor Mitsumi plaza on 66 Muiththi Rd||0725935099|
|Mitsumi Distribution/Kenya Mobiles/Mobile zone||View Park Towers,2nd floor.||0722511270|
|Mstore / Mobile hotspot/ FERO||Midcom, Parklands road opp Mayfair||0731101600|
|NAWAL CENTRE||Mombasa, haile sellasie||0722410006|
|NEW XTIGI||Luthuli Avenue, Luthuli Complex 1st Floor , room 28||0726867326|
|OBAS TECH/ SMART SOFT||Smatsoft Shop LM 1, Waterways Annex, Mezzanine Floor, Suite 1, Biashara street Opp. Jamia mall||0726521940|
|OBI MOBILE||Phone express located at any Nakumatt outlet||0727044964|
|Office Technology Ltd / Canon Kenya||Ramco Group Industrial Park Along Mombasa road||020 809 8405|
|OPPO PHONES||Tech Garage - Yala Towers, Biashara Street, Second floor, Shop 201||0700069830, 0701908196|
|Oshwal Wholesalers||Jalaram road, opposite The Oval next to Empress Plaza utterly tyy||0724116479|
|Pata Simu||Latema Road opposite accra hotel||0724590172|
|Phones 4U||Norwich union house, ground floor room g56||0725372524|
|Phones&Tablets Kenya||own service centre - Aga khan Building, near Luthuli avenue-Munyu road junction||0716690990|
|Phonesoko||Mfangano Street, Travis House, Ground floor||0722773479|
|Pop in Electronics||Three Ways House Shop No. B12, Luthuli River road junction||0722718380|
|Premium Digital Solution||Parklands Avenue||0721517831|
|Quantum||mobifix service centre at diamond plaza rnxt to fun and shop||0715321999|
|RESHMAN INTERNATIONAL||Parklands Opp MP Shah Hospital on Crescent Business center Ground floor inside the Anisuma Shop tell||0717691731 , 0786-587 864|
|Right Option||Graceland court, Keiyo Road, Parklands||0726472232|
|Sacala Gadgets||Sacala GadgetsYamazaki Shoppers Mall, Shop C8,Rahimtula Trust Building,Moi AvenueNext to Sonford Fast Food Restaurant||0721996868|
|SAI OFFICE SUPPLIES||Funzi road industrial area building is no 1||0707472277|
|Sakura||Utalii Lane View park Towers 10th floor||0737989235|
|Saturn Ktd||House 2/298, Menelik road, Kilimani||0734660466|
|SAYONA||oil libya plaza muthaiga 2nd floor||0722684948|
|shahid akhter siddiqui||Diamond plaza at the maasai market||0717139999|
|Shreena Limited||Telebell,2nd Floor view park towers,CBD||0722511270|
|Simba Wabera street||Woodvale Grove Woodvale center Westlands,||0713824618|
|Sintrem Systems||Imani Project House number .18 Donholm||0731336998|
|Skyworth||Electricity House , Harambee Avenue||0707113158|
|smart world||Avenue house ground floor along kenyatta avenue next to stanbic||722124311|
|Somotex Kenya Limited||Road C, Enterprise Road, Industrial Area||0710535031, 0712248315|
|SONAYA||RAMOGI HOUSE 1ST LUTHULI avenue||0722552154|
|Sonic star (k) llimited||Royal King Ground floor Reverie house Luthuli avenue||0722348828|
|SQ MOBILE||skymall building ,luthuli avenue3rd floor|
|Tabarak Electronics||2nd Floor Skymall building,Luthuli Avenue,||0725409732|
|Tech Access||Ngara, Enkei Centre, 2nd Flr, Room 206. near ngara post office||0708876838|
|TECH BUYZ||Pioneer House,Kimathi Street 7th floor||0721784767|
|TECHNO PHONES 2ND OPTION||Carlcare 2nd Floor,Complex House,Opposite Luthuli House,Luthuli Avenue.||0716400500|
|Tellebell||View Park Towers,2nd floor.||0722511270|
|The TV Shop||luthuli complex along luthuli avenue||0725372524|
|Transfast Ltd||Eastleigh 1ST Avenue 12Street, Yare Business Center||0720040625|
|TV WORLD||Luthuli Avenue Alykar building 2nd fl next to Kenya mpya bus stage||0720224220|
|Ukwala Trading||Industrial Area,off Lungaluga road, near Maleba,Blue Gate plesoi road just after house of manji pass the railway crossing the second right turn mareba stage||0722509816, 0735337923|
|Vivid Gold||Kafico Trade Centre, Accra road, ground floor, G15||0708395351|
|VIWA||skymall Luthuli avenue||0722818365|
|VSUN||National housing cooperation blding (behind bomb blast site ) 2nd floor||0723930000|
|Your Choice||Ensure services- Scholane drive, inside Suncity hotel compound||0728606427|