WARRANTY




HOW TO KNOW IF MY PRODUCT IS UNDER WARRANTY?


Jumia works with the best suppliers and vendors to provide the best and affordable products to its customers.

At times, things go wrong with these products. Luckily, our brands are committed to our customers as much as we are. They show that commitment through warranties.

Warranty ensures that if anything goes wrong, that is not the customer’s fault, your product can be repaired or replaced. Warranty is available on select brands and products, as displayed on the product page.


How do I know if my product has a warranty?

On the product page, on the right of the product, there is a field for warranty.

If the product has a warranty, this field will be filled with the duration as shown below.





How can I activate my warranty ?

If you notify Jumia within 7 days after Delivery, your product may still be returnable without using the warranty. Check our Return policy for detailed information.


If more than 7 days pass since delivery and the product has a warranty:

please contact the service center listed indicated on your product warranty card or contact Jumia and we will provide you with the details.


If more than 7 days passed since delivery and the product has no warranty:

unfortunately you will have to make arrangements and repair the item without Jumia’s involvement.




How do I go about servicing my product?

Please send the product(s) directly to the respective Service Center stated on the warranty card or given to you by Jumia. For a prompt warranty claim kindly include all the accessories, and information included in packaging.




Where are the service centers?

Please refer to the manufacturer (or service center) details on the warranty card included with your product.

If there is no warranty card, please check the user manual or product packaging for more details.

In case you still cannot find your service Center, feel free to reach out to us at Contacts and we'll be more than happy to assist you.




If my product is within warranty duration, do I need to pay for repairs?

If your product Warranty is valid, it typically offers protection against defects in workmanship, related to mechanical or electrical systems, and materials. In such cases, you don't have to worry about the repairing cost - our partners will cover it.

However, warranties do not cover damage to products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s maintenance advice provided in the user’s manual or warranty card.

For more details, please refer to your Warranty Card for the services and parts that are covered by your Warranty. Any services fees and parts costs that are not covered by Warranty will be repaired/replaced at a cost.




If my product is out of warranty duration, do I need to pay for repairs?

If your product is out of warranty duration, you will be responsible for the repair cost.

We suggest you to repair the product at the service center authorized by the manufacturer (the one warranty center on your Warranty card) for better quality services.