WARRANTY




HOW TO KNOW IF MY PRODUCT IS UNDER WARRANTY?


Jumia works with the best suppliers and vendors to provide the best and affordable products to its customers.

At times, things go wrong with these products. Luckily, our brands are committed to our customers as much as we are. They show that commitment through warranties.

Warranty ensures that if anything goes wrong, that is not the customer’s fault, your product can be repaired or replaced. Warranty is available on select brands and products, as displayed on the product page.


How do I know if my product has a warranty?

On the product page, on the right of the product, there is a field for warranty.

If the product has a warranty, this field will be filled with the duration as shown below.





How can I activate my warranty ?

If you notify Jumia within 7 days after Delivery, your product may still be returnable without using the warranty. Check our Return policy for detailed information.


If more than 7 days pass since delivery and the product has a warranty:

please contact the service center listed indicated on your product warranty card or contact Jumia and we will provide you with the details.


If more than 7 days passed since delivery and the product has no warranty:

unfortunately you will have to make arrangements and repair the item without Jumia’s involvement.




How do I go about servicing my product?

Please send the product(s) directly to the respective Service Center stated on the warranty card or given to you by Jumia. For a prompt warranty claim kindly include all the accessories, and information included in packaging.




Where are the service centers?

Please refer to the manufacturer (or service center) details on the warranty card included with your product.

If there is no warranty card, please check the user manual or product packaging for more details.

In case you still cannot find your service Center, feel free to reach out to us at Contacts and we'll be more than happy to assist you.




If my product is within warranty duration, do I need to pay for repairs?

If your product Warranty is valid, it typically offers protection against defects in workmanship, related to mechanical or electrical systems, and materials. In such cases, you don't have to worry about the repairing cost - our partners will cover it.

However, warranties do not cover damage to products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s maintenance advice provided in the user’s manual or warranty card.

For more details, please refer to your Warranty Card for the services and parts that are covered by your Warranty. Any services fees and parts costs that are not covered by Warranty will be repaired/replaced at a cost.




If my product is out of warranty duration, do I need to pay for repairs?

If your product is out of warranty duration, you will be responsible for the repair cost.

We suggest you to repair the product at the service center authorized by the manufacturer (the one warranty center on your Warranty card) for better quality services.


Where Can I find offline service centers?

Our service centers are located as follows

SELLER SERVICE CENTRE CONTACT NUMBER
ALL INFINIX,TECNO PHONES Carlcare Nairobi.Caxton House, Along Kenyatta Avenue, 2nd Floor.Entrance is between Equity Bank and Seal Honey Stationery Shop. 0717446052 , 0717446064
  Carlcare Hospital Street,Opposite Fayaz Mini Bakery,2nd Floor,Room No.A2. MOMBASA 0704433444
  Carlcare Shopper Paradise Kenyatta Avuenue,3rd Floor,Room 06/07,NAKURU 0705618555
  Carlcare Prestige Plaza,Ground Floor,Room 104,Kimathi Street,NYERI 0728116767
  Carlcare .1st Floor of Town Mobile Center,next to Uchumi Supermarket,Ghana Street.MERU 0702133888
  Carlcare .Nakumatt Mega Plaza,Block D,Mezanine Floor,along Oginga Odinga Street,next to the Star Newspaper Office.KISUMU 0701616050
  Carlcare .Matro Tower, Fourth Floor Wing B, Oginga Street, Alongside Safaricom Customer Care Office Eldoret 0706188199
ALL WIKO MOBILE PHONES PIONEER KENYATTA AVENUE HOUSE, 1st floor shop 107, Kenyatta avenue. Next to I&M bank building. Nairobi. 0729727074 , 0736213029
ALL Microsoft Lumia PHONES WESTPARK SUITES 2ND FLOOR ALONG PARKLANDS ROAD. 0731101600
Armco Shamneel Court Westlands, next to Unga House Parklands Road 07720557655 ,0772558685
Aucma digital Luthuli Hse, 3rd Flr, Luthuli Ave 0722986560
ALL MAGNUS PHONES FINE CARE ELECTRONICS SOLUTION LIMITED Pioneer House-kenyatta avenue 0729727074, 0204400995
  FINE CARE ELECTRONICS SOLUTION LIMITED Nakuru town(westsidemall),1st floor 0729727074, 0204400995
  FINE CARE ELECTRONICS SOLUTION LIMITED Nyeri town(Prestige plaza,ground floor suit 8) 0729727074, 0204400995
  FINE CARE ELECTRONICS SOLUTION LIMITED Narok town(Oltalet mall)ground floor) 0729727074, 0204400995
  FINE CARE ELECTRONICS SOLUTION LIMITED Meru town(Milan building)Njuri njeke street 0729727074, 0204400995
  FINE CARE ELECTRONICS SOLUTION LIMITED Kitui town(near safaricom shop) 0729727074, 0204400995
  FINE CARE ELECTRONICS SOLUTION LIMITED Thika town(commercial street) 0729727074, 0204400995
Avechi Pioneer kenyatta avenue next to I&M 2nd floor room 213a 0711550398
BESMO KENYA B.s. Mohindra Frankavilla Go Down On Industrial area, Enterprise Rd - near Kobil Petrol Station on Falcon road. 0720831733
Best solution Contrust House Moi Avenue 1st floor room number 2 0710106094
Boxlight Luthuli Avenue Alykar building 2nd fl next to Kenya mpya bus stage 0720740395
Buy and Talk AV Service Centre Sky Mall Sky mall, 1ST FLOOR SHOP NO : F3C parklands near diamond plaza 0703233006
Camera Gift Shop delta tower 7th floor 0726227161
Cellcom wireless Digital electronic house G floor room 6, luthuli 0714101211
CITYCALL CITYCALL COMMUNICATION LTD, LUTHULI AVENUE,SKYMALL B105 0724099994
COM CORP Kijabe Street,below Universal Church 0788414083 , 0737843433
COST PRICE Maharaja westlands near mp shah 1st floor 0731004543
DAVIDSON's.inc munyu trade center along munyu rd floor 4 shop e2 0799001396
DEALZ FINE CARE ELECTRONICS SOLUTION LIMITED Pioneer House-kenyatta avenue-3002-00200 0729727074
Devi Stationers and computers Kenyatta Avenue, Nakuru 0721 301631 0721301631
Far holdings 3 Way House, River Road 0720373308
FONEKART Sasa Mall, Shop No. G17, MOI Avenue Street 0723544683
G five Kenya old nation house ground floor smartstore shop b4 near cbd firestation 0720747905
Gadget Boy Store ltd Tom Mboya Street-Star Mall-Shop C11 0723322264
Game Changer Service center 2 nd flr, Parklands Plaza, chiromo Lane - Bhavan 0733700347
GEETEK Room 12 Bihi Towers Moi Avenue 0711449323
General Mobile Ocean electronics Lornho house Kaunda St 0714639998
GRAPE STORE SCANDNAVIA HOUSE, 1ST FLOOR. RIVER ROAD NEXT TO THE GUARDIAN BUS SERVICE 0724945283
Homelex ltd (teqworld) Brick Court Building,Ground Floor, Mpaka Road,Westlands 0721499968
Hotpoint Appliances Ltd Sarit Centre Service Centre 020 36 99 000
Hypermart Ltd Hypermart Ltd Bldg opp City Cabanas, Mombasa Rd 0735501441
Inda Suppliers 3 ways Hse - At the Junction of Luthuli avenue and River Road 0722549225
Idroid Giro bank bulidin (also housing jamia cafe ) 1st floor 0720150756
INN KE Service centre is Suite 53, ground Floor,Vision Plaza, Mombasa Road 0780880800. 0206828800
IT World/IT partners Repair Juncton - 11th Floor Mitsumi plaza on 66 Muiththi Rd 0725935099
JAMBO ELECTRONICS Centro House,1st floor,westlands - Office No 5 0729140304
Kenelex Electronics Pick and Go Mall, Rahimtullah building, Moi Avenue. Stall A4 0726297470
L.Legends Methodist Ministries Centre,Oloitoktok rd,lavington 0716609656
LIGHTECH/AQUATECH/COMPUTER PLANET Service centre is Computer planet Suite 53, ground Floor,Vision Plaza, Mombasa Road 0780880800. 0206828800
Lightwave COMPUTER PLANET Suite 53, ground Floor,Vision Plaza, Mombasa Road 0719507993
Lilies Candy Shop Diamond Building, Moi Avenue 0722387829
MFI Solutions Block no. A1, Aryan Centre Mombasa Road 0731970481
Mika Ideal Appliances Ltd-Mombasa Road (Pan Africa Building)-opposite sameer business center 0732000027
Mitsumi Distribution/kenya Mobiles/ Mobile Zone Repair Juncton - 11th Floor Mitsumi plaza on 66 Muiththi Rd 0725935099
Mitsumi Distribution/Kenya Mobiles/Mobile zone View Park Towers,2nd floor. 0722511270
MSTORE Midcom Westlands 0731101600
Mstore / Mobile hotspot/ FERO Midcom, Parklands road opp Mayfair 0731101600
Marjaan computers Banda Lane shopping complex along Mbagathi Rd 0718277926
NAWAL CENTRE Mombasa, haile sellasie 0722410006
NEW XTIGI Luthuli Avenue, Luthuli Complex 1st Floor , room 28 0726867326
OBAS TECH/ SMART SOFT Smatsoft Shop LM 1, Waterways Annex, Mezzanine Floor, Suite 1, Biashara street Opp. Jamia mall 0726521940
OBI MOBILE Phone express located at any Nakumatt outlet 0727044964
Office Technology Ltd / Canon Kenya Ramco Group Industrial Park Along Mombasa road 020 809 8405
OPPO PHONES Tech Garage - Yala Towers, Biashara Street, Second floor, Shop 201 0700069830, 0701908196
Oshwal Wholesalers Jalaram road, opposite The Oval next to Empress Plaza utterly tyy 0724116479
Pata Simu Latema Road opposite accra hotel 0724590172
Phones 4U Norwich union house, ground floor room g56 0725372524
Phones&Tablets Kenya own service centre - Aga khan Building, near Luthuli avenue-Munyu road junction 0716690990
Phonesoko Mfangano Street, Travis House, Ground floor 0722773479
Pop in Electronics Three Ways House Shop No. B12, Luthuli River road junction 0722718380
Premium Digital Solution Parklands Avenue 0721517831
Quantum mobifix service centre at diamond plaza rnxt to fun and shop 0715321999
RESHMAN INTERNATIONAL Parklands Opp MP Shah Hospital on Crescent Business center Ground floor inside the Anisuma Shop tell 0717691731 , 0786-587 864
Right Option Graceland court, Keiyo Road, Parklands 0726472232
Sacala Gadgets Sacala GadgetsYamazaki Shoppers Mall, Shop C8,Rahimtula Trust Building,Moi AvenueNext to Sonford Fast Food Restaurant 0721996868
SAI OFFICE SUPPLIES Funzi road industrial area building is no 1 0707472277
Sakura Utalii Lane View park Towers 10th floor 0737989235
Saturn Ktd House 2/298, Menelik road, Kilimani 0734660466
SAYONA oil libya plaza muthaiga 2nd floor 0722684948
shahid akhter siddiqui Diamond plaza at the maasai market 0717139999
Shreena Limited Telebell,2nd Floor view park towers,CBD 0722511270
Simba Wabera street Woodvale Grove Woodvale center Westlands, 0713824618
Sintrem Systems Imani Project House number .18 Donholm 0731336998
Skyworth Electricity House , Harambee Avenue 0707113158
smart world Avenue house ground floor along kenyatta avenue next to stanbic 722124311
Somotex Kenya Limited Road C, Enterprise Road, Industrial Area 0710535031, 0712248315
SONAYA RAMOGI HOUSE 1ST LUTHULI avenue 0722552154
Sonic star (k) llimited Royal King Ground floor Reverie house Luthuli avenue 0722348828
SQ MOBILE skymall building ,luthuli avenue3rd floor  
Tabarak Electronics 2nd Floor Skymall building,Luthuli Avenue, 0725409732
Tech Access Ngara, Enkei Centre, 2nd Flr, Room 206. near ngara post office 0708876838
TECH BUYZ Pioneer House,Kimathi Street 7th floor 0721784767
TECHNO PHONES 2ND OPTION Carlcare 2nd Floor,Complex House,Opposite Luthuli House,Luthuli Avenue. 0716400500
Tellebell View Park Towers,2nd floor. 0722511270
The TV Shop luthuli complex along luthuli avenue 0725372524
Transfast Ltd Eastleigh 1ST Avenue 12Street, Yare Business Center 0720040625
TV WORLD Luthuli Avenue Alykar building 2nd fl next to Kenya mpya bus stage 0720224220
Ukwala Trading Industrial Area,off Lungaluga road, near Maleba,Blue Gate plesoi road just after house of manji pass the railway crossing the second right turn mareba stage 0722509816, 0735337923
Vivid Gold Kafico Trade Centre, Accra road, ground floor, G15 0708395351
VIWA skymall Luthuli avenue 0722818365
VSUN National housing cooperation building (behind bomb blast site ) 2nd floor 0723930000
Your Choice Ensure services- Scholane drive, inside Suncity hotel compound 0728606427